Sr. It Product Analyst - Order Management

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Join our Trane team as a Sr. IT Product Analyst - Order Management! The Sr. IT Product Analyst will partner with the business Product Owner(s) to design the technical tools to execute against a given set of capabilities. This individual will be responsible for providing a technical roadmap (including involvement in activities for Long Range Planning and Annual Operating Planning), orchestration of the development delivery process, and oversight of the stabilization and support of these business-critical applications. This is an ideal opportunity for a "techno-functional" individual who has a knack for understanding / perceiving business needs and creating unique high-level technical solutions for the same. This Sr. Analyst position supports a high visibility and complex business workstream that has a direct impact on product delivery, financial reporting, and customer satisfaction. High proficiency in organizational skills and understanding of Order Management processes, experience with integrated supply chain, shipping, trade compliance and strong ability to understand end-to-end processes and integrations that that impacts order flow is vital to this role.
This position is eligible for a Hybrid work schedule (3 or more days onsite a week) and will be based out of any major Trane Technologies location in the United States.
Responsibilities:

• Obtain an in-depth working knowledge of all applications and processes within the associated product portfolio, including familiarity with all boundary systems and processes
• Work with the Product Owner to establish the product roadmap(s) / vision(s), taking full ownership of the technical debt aspects of the same
• Partner with key users to understand business processes and requirements, translate them into technical requirements that will ensure system solutions that improve efficiencies, maximize customer experience, and grow and retain business
• Groom the prioritized backlog into user stories that can be executed against in appropriate iterations within a future sprint
• Work with the Enterprise & Strategic Business Unit (SBU) Platform and Architecture Teams to validate the direction of the technical design for all prioritized requirements, and to estimate the amount of development work needed
• Attend all Scrum Ceremonial meetings and provide technical and functional input to the development, testing, and deployment process
• Ensure timeliness, efficiency, and quality are delivered in incremental functionality
• Ensure that all technical documentation related to the product, including interfaces, is up to date and following the standards established by the Enterprise & SBU Platform and Architecture Teams. This individual will be responsible for authoring and maintaining many of these documents (Capabilities Map, Systems / Interfaces Map, Solution Options Worksheet or Options Analysis Toolkit (OAT), Business Requirements, Key Features, etc.)
• Manage/oversee all maintenance activities associated to the applications and interfaces included in this product portfolio in concert with the corresponding support teams for the following:
• Disaster Recovery
• Patching/upgrading of databases and/or application platforms
• Security updates / accessibility protocol
• Proactive oversight of all aging or escalated tickets tied for the portfolio - provide input and direction when needed for resolution
• Ensuring root cause is established for incidents and problem management process is executed for recurring issues.
• Ensuring solutions are business value focused and incident resolution is based on results of root cause analysis.
• Coordination of regression testing for any projects that would have potential impact to the application
• Partner with the DevOps team to ensure general health and performance of the application from established monitoring tools/processes
• Manage the various test instances and refresh schedules tied to the SBU "owned" applications of the product portfolio & coordinate details with the SBU environment manager
• Partner with Trane Technologies Internal Procurement / Legal teams to establish licensing and support / deployment resources needed from 3rd party vendors. Ensure renewals are timely and efficient
• Remain current on technology solutions and best practices in the industry relevant to the set of capabilities tied to the business processes enabled through the product portfolio
• Partner with the Product Owner for a monthly report out to business and IT leaders for KPI's tied to support SLA's (incident closures, problem management follow-up, escalated incidents, survey results for customer satisfaction, etc.), recently delivered features, upcoming release schedule, budget tracking, and risk log
• Coordinate with IT Manager on LRP and AOP activities (annual planning and quarterly reconciliations)
• This role can be done remotely although limited travel may be required

* For Enterprise "owned" applications (Salesforce, Oracle, Web Methods, etc.), the Product Analyst will work closely with the Enterprise Delivery and Support teams to request and follow-up on the activities listed above.
Qualifications:

• Bachelor's Degree in IT, CS, MIS, or related technical field preferred, and 10+ years of professional experience in an IT role required
• Strong skills in business process, business partnering, a natural curiosity in how things work, and a keen sense of ownership is key to success
• Knowledge and prior experience with ERP (Oracle preferred) Financials & Projects are essential while the other technologies can be learned if no prior experience exists
• Experience with & knowledge of Agile structures, roles, and principles as well as LEAN methodologies
• Extensive experience with Product development (Functional experience required, technical development experience is a plus)
• Able to translate complex business needs with limited definition into system requirements.
• Adept and efficient in Project management, time management, planning, organizational and analytical skills
• Self-motivated, willing to take initiative, able to function effectively in independent and team-based situations
• Able to work on multiple high-visibility projects & workstreams simultaneously and effectively prioritize tasks
• Demonstrated ability to work with all levels of management and present to Sr./ Executive Leadership
• Demonstrated leadership skills, including the ability to lead by example and positively influence and inspire others to meet challenging goals
• High energy and aptitude for learning complex innovative technologies & knowledgeable in doing market research
• Demonstrated ability to cope with stress and maintain a professional and cooperative temperament
• Demonstrated ability to manage opposing opinions and mitigate conflict
• Written and oral communication skills with good interpersonal skills are required, able to express concepts and ideas with clarity

Base Pay Range: $100,000 - 140,000
Additional Compensation: Total compensation for this role also will include an incentive plan.
Disclaimer: This "range" could be a result of seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, or because of a system the employer uses to measure earnings by quantity or quality of production (so, for example, positions that may not have traditional salary ranges).
*Benefits vary by region, business alignment, union involvement and employee status.
What's in it for you:
• Benefits kick in on day one!
• 6% 401K match, additional 2% core contribution = 8% overall match
• 3 weeks of vacation, plus site paid holidays
• Benefits*: Trane-Technologies-Benefits-Offered.pdf
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.