Address
Form of workWhen our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand – We got you!
The Sr. Engineer is responsible for supporting and administering Wendy's restaurant data and voice networks. Primary duties will include maintenance of the restaurants’ data and voice networks, hardware and software, troubleshooting escalated connectivity issues, vendor and partner coordination, and facilitating telecommunications services operations. The Engineer will work closely with company service providers, third party vendors, and contractors to identify, escalate, and resolve potential issues and problems. This position requires both technical and process management abilities.
Provides third level support for Restaurant Network, security, and voice services.
Serves as a consultant to various teams when questions arise on the best use of the various communication technologies available. Research and evaluate new hardware and technology. Leadership focused with technical decision making. Ownership and administration of Restaurant Network components.
Assists in the development of processes and training to better support network, security, and voice systems.
Supports vendor management & troubleshooting for Managed Service Providers, Help Desks, etc.
Coordinate on-site/restaurant technical dispatch requests to resolve physical connectivity issues
Calibrates with Managed Services Providers to create, audit, manage standard firewall configurations supporting restaurants.
Coordinate processes related to managing restaurant data/voice/alarm circuits and hardware. Follows standard processes for systems/service implementation and maintenance. Provides feedback, when necessary, on those processes to the individual(s) responsible for their design
Define new processes and approaches
Place connectivity orders for restaurants
Research new technologies and solutions for present and future business and technical requirements
Evaluate firewall configuration changes for restaurant use
Evaluate performance of Managed Service Providers, vendors, contractors
#Hybrid
Position will be located in Central Ohio and will be hybrid with 20% of the time spent in our onsite lab in Dublin, Oh
USD $90,000.00/Yr.
USD $153,000.00/Yr.
Education: Bachelors Degree
Relevant industry certifications (Cisco, Fortinet, Palo Alto)
3-5 years in Information Technology
2 or more years focused on firewalls, wireless netwoking, routing, and switching
Strong analytical skills with good verbal and written communication abilities.
Advanced network troubleshooting experience, understanding of network operation and TCP/IP
Experience with Fortinet, Palo Alto and Cisco platforms
Experience with VoIP, POTS, data cabling
Strong coordination skills to work with Managed Service Providers and vendors
Strong communication and relationship building skills.
“Wendy’s was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.
The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate’s job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. * The target annual bonus for this role is XX% of annualized base salary, based on actual company and personal performance.
Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, www.wendysbenefits.com.*
*NOTE: Wendy’s benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy’s benefits, bonus, and other incentives. Wendy’s retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.”
