Rooms Intern (Hotel Operations)

Rooms Intern (Hotel Operations) | Hotel Leo & Heliotrope Hotel
As a Rooms Intern, you will be immersed in all aspects of our operations. From Front Desk through to Heart of House service, you will be exposed to the different areas of Hotel Leo & Heliotrope Hotel. You will work closely with department leaders at each phase of your training to develop core competencies including, but not limited to, a comprehensive understanding of department operations and positions, interdepartmental coordination and pillars of exceptional guest and team member service. The intern will receive regular feedback from department leaders on performance and learning objectives to set them up for success!
Program Length:
3 month internship (Summer 2024)
Application Deadline:
April 12th, 2024
The Perks
*Eligibility of perks is dependent upon job status

• Get Paid Daily (Make any day payday)
• Paid Time Off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans
• Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks (Yes, Discounted Travel!)
• Task Force Work Opportunities (Grow your career in idyllic locations)
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Employee Assistance Program
• "Columbia Cares" Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Online Learning Platform to Help You Develop!
• Parking/Transportation/Commuter allowance

Our Commitment to You:
"People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
What you'll do:
The Brass Tacks

• Learns practical application of leadership skills in various departments including Rooms Division, Food and Beverage, and Sales, including but not limited to: management of software such as: Cloudbeds, Lightspeed POS, Netsuite, Dayforce, Akia,
• Supports all departments when trained.
• Works to support all departments operationally.
• Develops and maintains favorable working relationships and open communication with all departments.
• Manages guest issues effectively, keeping in mind both the guest's needs and business objectives.
• Conducts adequate follow-up with both guest and fellow team members.
• Serves as operational lead in absence of direct manager/supervisor.
• Assists manager in training and coaching team members.
• Positively contributes to CH Values and property culture.

The Nitty Gritty

• Currently pursuing Bachelor's Degree (BA) from four-year College or University, or 2-3 years related experience and/or training; or equivalent combination of education and experience.
• The ability to read, write, and speak English fluently is required to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• The ability to quickly learn and apply new procedures.
• The ability to effectively present information and respond to questions from group of managers, clients, customers, and the public.
• The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• The ability to solve practical problems when only limited standardization exists.
• The ability to interpret written and oral instructions.
• Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.
The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Accountability | Respect | Creativity | Honesty | Inclusion | Enthusiasm
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.
Where you'll work:
This thoughtfully restored, historic hotel may have been through many iterations over its lifespan, and yet has always been synonymous with the highest standards of hospitality.
Welcome to Hotel Leo, located in the heart of wonderful downtown Bellingham. Hotel Leo, which is on both the National and Local Historic Registry, combines modern comfort with classic style - offering a unique combination of hotel lodging and apartment residences - with a lively mix of common spaces.
The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.