Address
Form of workOverview
Maintain an extensive floor presence while acting as the point of contact providing high level hospitality and customer services to our client, client guests and vendors, greeting customers and visitors with a high degree of professionalism and courtesy.
Responsibilities
CUSTOMER SERVICE
MAIL/PACKAGES/POUCHES
SUPPLIES/COPYING/ADMINISTRATION
RECORDS
SUPERVISORY/LEAD RESPONSIBILITIES
Qualifications
PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS
What We Offer:
Come Join Our Team!
Maintain an extensive floor presence while acting as the point of contact providing high level hospitality and customer services to our client, client guests and vendors, greeting customers and visitors with a high degree of professionalism and courtesy.
Responsibilities
CUSTOMER SERVICE
- Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships
- Work with facilities, catering and other vendors when needed
MAIL/PACKAGES/POUCHES
- Receive, sort, and deliver all incoming mail & packages to assigned floors and within established time frames
- Log outgoing and incoming items as required and review for accuracy/completeness
SUPPLIES/COPYING/ADMINISTRATION
- Organize and distribute supplies to client employees as detailed in job requests; Verify and log orders upon delivery
- Monitor inventory of supplies, stock paper and toner and keep Floor Ambassador offices and copy areas neat and organized
- Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.
- Estimate runtime on the small to medium photocopy jobs; Check all copies produced for quality and accuracy; Produce bound copies of work when requested; Deliver and pick up copy jobs
- May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings
- Prepare weekly production and volume reports in order to measure productivity and prepare billing charges
- Provide other administrative services from inserting, copying and photocopying to faxing as needed
- Set up and maintain visiting attorneys' offices
- Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site
- Train end users (the client) on new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site
RECORDS
- Perform document scanning
- Maintain files
- Retrieve files from Records Center for client use as requested; Deliver files to clients within established time frames; Ensure returned files are properly logged and placed back in their proper location
- Prepare files to be sent for storage;When needed, arranges for files to be retrieved from storage
SUPERVISORY/LEAD RESPONSIBILITIES
- Supervises & oversee all contracted services by providing exceptional customer service & quality
- Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment
- Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff
- Functions as a liaison between the client & CBPS
- Prioritize and schedules all work including overflow work to backup facility
- Ensures proper maintenance and usage of all equipment and supplies
- Conducts meetings to ensure communication of corporate policies and goals
- Supervise staff and work with Floor Ambassador Manager in developing and mentoring staff; Partner with Floor Ambassador Manager in submitting feedback for corrective actions of staff as necessary on a timely basis and in accordance with Company policy; provide input in evaluating staff performance; suggest training and development opportunities for staff
- Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals
- Interfaces with the client, operations team, and corporate departments as necessary
Qualifications
- High school Diploma or equivalent
- 2+ years' experience working in a mailroom or professional office environment
- Previous supervisory experience a plus
- Thorough knowledge of all metering, weighting, logging and other shipping procedures
- Proficiency in computer skills
- Ability to perform complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems,
- Excellent customer service, professional attitude and appearance are a must
- Strong communication skills, oral and written
- Proven ability to remain calm under pressure, good work ethic, sound judgement with good problem solving abilities
PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS
- Requires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods of sitting, standing or walking.
- May regularly lift and carry up to 20 lbs. and move (push mail cart) over 50 lbs.
- May occasionally lift up to 50 lbs.
- May occasionally need to climb stairs.
- Ability to work overtime
What We Offer:
- Competitive pay & benefits!
- Comprehensive training and development programs that prepare employees to advance from within.
- A company focused on creating a positive work and client environment.
- Employee discounts on entertainment, products, and services nationwide!
Come Join Our Team!
