Sr. Concierge

It's Not Work When You're Doing What You Love! Woodland Pond at New Paltz is a CMS 5 Star Rated Continuing Care Retirement Community. Woodland Pond has an excellent reputation for quality care and exceptional service. If you are interested in our commitment to a positive, nurturing workplace environment for staff, we want to hear from you! We offer an excellent salary, benefits and perks.

Job Details Job Location: Woodland Pond Inc - New Paltz, NY Position Type: Full Time Salary Range: $21.25 - $23.25 Hourly Job Shift: Day Job Category: Health Care DescriptionSr. ConciergeResponsible to Position ClassificationsConcierge and Security Services Director Hourly/Non-exempt Directly Supervises and EvaluatesNoneIs Back Up To: Concierge/ReceptionIs Backed Up By: Concierge/ReceptionWOODLAND POND CONFORMANCE STATEMENTIn the performance of their respective duties and responsibilities, all employees are expected to conform to the following:Performing quality work with or without direct supervisionInteracting professionally with other employees, residents, guests, and all othersWorking effectively and in accordance with the Woodland Pond Communication FundamentalsCompleting tasks independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizationsComplying with all federal, state and local standards, guidelines and regulations as well as Woodland Pond policy and procedure at all timesPosition Summary The Sr. Concierge is responsible for being in command of the daily & weekly tasks of the Concierge Desk which include but are not limited to; warmly greeting visitors/guests/staff, answering and routing calls, assisting residents and visitors with various tasks, office clerical work, handling emergencies, providing support services to the administrative staff, and any other duties as assignedESSENTIAL DUTIES AND RESPONSIBILITIES (*CF indicates Critical Function) Collaborating with the Concierge and Communication Services Director to stay up to date with any changes/updates to the Concierge Desk and workload (*CF)Answering multi line telephone system; routing calls, transferring calls, and taking messages (*CF)Welcoming visitors; asking them to sign in and sign out, providing ID badges when necessary, alerting residents when their visitors arrive (*CF)Handling emergencies in a calm and composed manner; Calling 911 in the event of an emergency, reading the fire alarm panel, communicating with emergency personnel, residents, and staff during an emergency, activating quick message communication, contacting the Wellness Nurse if a resident has a physical emergency (*CF)Entering work requests in WorxhubCoordinating services for residents; transportation, dining reservations, guest room reservations, event ticket purchasing, package/mail distribution, activity sign up, housekeeping and maintenance requests, and other services as assigned (*CF)Assisting the Concierge & Communication Services Director and other department heads with clerical work as neededCompleting all required training and in-servicesAll other duties as assignedGENERAL SKILLS AND ABILITIESMaintains high standards for work areas, attitude and appearance Understands that honesty and ethics are essential in the performance of dutiesWilling to learn and growDemonstrates maturity in judgment and behaviorsAble to work a flexible schedule, including weekends and/or holidays Maintains predictable and reliable attendance, wearing the appropriate uniform as assignedQUALIFICATIONSHigh school diploma or HSE, with two years of similar experience, orAssociate’s degree or equivalent from two-year college or technical school, with one year of similar experienceComputer skills using word processing, spreadsheet, desktop publishing, and data base programsExcellent customer service and verbal communication skillsAbility to multitaskDemonstrated knowledge of appropriate skills for communicating by telephone and in person with individuals of all ages, especially the geriatric populationDEGREE OF TRAVELOccasional off-site meetings, seminars, and conferencesDISRUPTION TO ROUTINEAdapt to possible schedule changes, department workload, and resident needsSAFETY HAZARDS IN JOBNoneQualificationsQUALIFICATIONS High school diploma or HSE, with two years of similar experience, or Associate’s degree or equivalent from two-year college or technical school, with one year of similar experience Computer skills using word processing, spreadsheet, desktop publishing, and data base programs Excellent customer service and verbal communication skills Ability to multitask Demonstrated knowledge of appropriate skills for communicating by telephone and in person with individuals of all ages, especially the geriatric population