Sr Collection Specialist Ii

Sr Collection Specialist II

This is a 50% hybrid role out of our Ft Wayne, IN office

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Analyze and coordinate collection portfolio to meet collection and cancellation guidelines.
• Provide expertise by reviewing, researching, and resolving accounts to bring final resolution
• Analyze Business Units needs as well as coordinate and communicate respectively
• Continually seek to improve relationships with Business Units customers and to improve processes
• Recurrent reviews of portfolio performance with management and correspond with corporate accounting as necessary on bad-debt reserves.
• Anticipates workflow issues and volume increases/decreases and keeps management advised.

Skills and experience that will lead to success

• 3-5 years of commercial collections experience
• Highly developed communication, interpersonal, and customer service skills
• Takes initiative for additional responsibilities and assists with new hire training
• Shares job knowledge and takes initiative to seek additional training
• Strong organizational skills
• Ability to work well in a team and to contribute to an enthusiastic, positive work environment
• Excellent negotiation skills - negotiate and administer exceptions for special payment plans for accounts in default.
• Strong decision-making skills and initiative to work independently
• Demonstrate analytical and problem-solving skills
• Experience with the MicroSoft office suites products (Word, Excel)

Education: High School Degree or equivalent years, Associates Degree preferred, or equivalent of industry experience.

Pay Transparency Laws:

The salary range for this position (intended for U.S. applicants) is $45,000 to $60,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

How we support our colleagues

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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