Address
Form of workWhy Patients Need You
The Enterprise Services team is comprised of dedicated, solution oriented and agile colleagues who think big and challenge the status quo to create room for meaningful work. Your diverse perspectives and experiences will help to shape our workforce.
Role Summary
We seek a highly skilled and experienced User Experience and Change Management Senior Associate to join our dynamic team. As a member of our organization, you will be crucial in driving user-centric design and facilitating successful Change Management initiatives. You will use your expertise in User Experience design, Change Management, and communications to work closely with cross-functional teams to enhance the overall User Experience and ensure the smooth adoption of new technologies and processes.
Responsibilities for the Sr. Associate include developing and executing User Experience strategies, conducting user research, creating wireframes and prototypes, and validating designs through usability testing. The role also involves leading Change Management initiatives, developing plans and materials, facilitating training sessions, and monitoring effectiveness. Strong stakeholder management skills are crucial, including building relationships, communication, and advocating for user-centered design and Change Management best practices. Candidates should have relevant education and experience, including knowledge of user research techniques, including conducting and analyzing results from focus groups, transaction surveys, usability testing, and customer satisfaction surveys. This role also uses experience with design tools and requires excellent written and verbal communication skills.
Role Responsibilities:
1. User Experience Strategy and Design:
- Develop and execute User Experience strategies, ensuring business goals and objectives are aligned.
- Conduct user research, gather insights, and analyze user feedback to drive continuous improvements.
- Collaborate with designers and developers to create wireframes, prototypes, and user interface designs.
- Utilize usability testing and other evaluation methods to validate designs and optimize User Experiences.
- Maintain a deep understanding of industry trends and best practices in User Experience design.
2. Change Management:
- Lead Change Management initiatives and ensure smooth transitions during technology and process implementations.
- Develop Change Management plans, including communication strategies, training materials, and stakeholder engagement plans.
- Collaborate with project teams to identify potential risks and develop mitigation strategies.
- Facilitate training sessions and workshops to ensure end-users have the necessary skills and knowledge.
- Monitor and evaluate the effectiveness of Change Management initiatives and provide recommendations for improvement.
3. Stakeholder Management:
- Build strong relationships with key stakeholders, including business leaders, project managers, and end-users.
- Communicate regularly with stakeholders to understand their needs, gather feedback, and provide updates on User Experience and Change Management initiatives.
- Proactively identify opportunities for collaboration and alignment between User Experience and Change Management efforts.
- Advocate for user-centered design principles and Change Management best practices within the organization.
- Have comfortability in being the face of the team and own processes in multiple meetings with leadership while obtaining successful outcomes.
4. Communications:
- Develop and implement communication strategies, including identifying target audiences, crafting key messages, and determining appropriate channels.
- Create and deliver compelling content tailored to the target audience across different mediums.
- Manage internal and external communications, ensure consistent messaging, and disseminate information to stakeholders.
- Maintain brand consistency, adhering to guidelines and reflecting the organization's values and image.
Requirements:
- Bachelor's degree with three years of relevant experience; OR Master's degree with one year of relevant experience; OR Associate's degree with six years of relevant experience; OR Eight years of relevant experience with a high school diploma or equivalent
- Proven experience in User Experience design, Change Management, or a related discipline
- Strong knowledge of user research techniques, user-centered design principles, and usability testing methodologies, including focus groups, transaction surveys, and customer satisfaction surveys., and user-centered design principles
- Proficiency in using design and prototyping tools (e.g., Camtasia, Adobe Creative Suite: Photoshop, Illustrator, InDesign, Sketch, InVision)
- Participate in Workday releases to identify and support Change Management impacts
- ServiceNow support:
- Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels
- A proactive and adaptable mindset with the ability to thrive in a fast-paced and constantly evolving environment
- High integrity and adaptability and a team player with a solid global collaboration mindset
- Self-driven by high personal performance standards and energized by challenging, fast-paced growth environments
- Requires advanced experience in writing internal communications
- Requires excellent written and verbal English language skills
Other Job Details:
The annual base salary for this position ranges from $67,400.00 to $112,300.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 7.5% of the base salary. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies to the Tampa, FL location only. The salary range provided does not apply to any other United States location or locations outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.
People Experience
#LI-PFE
The Enterprise Services team is comprised of dedicated, solution oriented and agile colleagues who think big and challenge the status quo to create room for meaningful work. Your diverse perspectives and experiences will help to shape our workforce.
Role Summary
We seek a highly skilled and experienced User Experience and Change Management Senior Associate to join our dynamic team. As a member of our organization, you will be crucial in driving user-centric design and facilitating successful Change Management initiatives. You will use your expertise in User Experience design, Change Management, and communications to work closely with cross-functional teams to enhance the overall User Experience and ensure the smooth adoption of new technologies and processes.
Responsibilities for the Sr. Associate include developing and executing User Experience strategies, conducting user research, creating wireframes and prototypes, and validating designs through usability testing. The role also involves leading Change Management initiatives, developing plans and materials, facilitating training sessions, and monitoring effectiveness. Strong stakeholder management skills are crucial, including building relationships, communication, and advocating for user-centered design and Change Management best practices. Candidates should have relevant education and experience, including knowledge of user research techniques, including conducting and analyzing results from focus groups, transaction surveys, usability testing, and customer satisfaction surveys. This role also uses experience with design tools and requires excellent written and verbal communication skills.
Role Responsibilities:
1. User Experience Strategy and Design:
- Develop and execute User Experience strategies, ensuring business goals and objectives are aligned.
- Conduct user research, gather insights, and analyze user feedback to drive continuous improvements.
- Collaborate with designers and developers to create wireframes, prototypes, and user interface designs.
- Utilize usability testing and other evaluation methods to validate designs and optimize User Experiences.
- Maintain a deep understanding of industry trends and best practices in User Experience design.
2. Change Management:
- Lead Change Management initiatives and ensure smooth transitions during technology and process implementations.
- Develop Change Management plans, including communication strategies, training materials, and stakeholder engagement plans.
- Collaborate with project teams to identify potential risks and develop mitigation strategies.
- Facilitate training sessions and workshops to ensure end-users have the necessary skills and knowledge.
- Monitor and evaluate the effectiveness of Change Management initiatives and provide recommendations for improvement.
3. Stakeholder Management:
- Build strong relationships with key stakeholders, including business leaders, project managers, and end-users.
- Communicate regularly with stakeholders to understand their needs, gather feedback, and provide updates on User Experience and Change Management initiatives.
- Proactively identify opportunities for collaboration and alignment between User Experience and Change Management efforts.
- Advocate for user-centered design principles and Change Management best practices within the organization.
- Have comfortability in being the face of the team and own processes in multiple meetings with leadership while obtaining successful outcomes.
4. Communications:
- Develop and implement communication strategies, including identifying target audiences, crafting key messages, and determining appropriate channels.
- Create and deliver compelling content tailored to the target audience across different mediums.
- Manage internal and external communications, ensure consistent messaging, and disseminate information to stakeholders.
- Maintain brand consistency, adhering to guidelines and reflecting the organization's values and image.
Requirements:
- Bachelor's degree with three years of relevant experience; OR Master's degree with one year of relevant experience; OR Associate's degree with six years of relevant experience; OR Eight years of relevant experience with a high school diploma or equivalent
- Proven experience in User Experience design, Change Management, or a related discipline
- Strong knowledge of user research techniques, user-centered design principles, and usability testing methodologies, including focus groups, transaction surveys, and customer satisfaction surveys., and user-centered design principles
- Proficiency in using design and prototyping tools (e.g., Camtasia, Adobe Creative Suite: Photoshop, Illustrator, InDesign, Sketch, InVision)
- Participate in Workday releases to identify and support Change Management impacts
- ServiceNow support:
- Design and develop guided tours and campaigns
- Support content optimization efforts
- Extract, analyze, and understand content metrics
- Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels
- A proactive and adaptable mindset with the ability to thrive in a fast-paced and constantly evolving environment
- High integrity and adaptability and a team player with a solid global collaboration mindset
- Self-driven by high personal performance standards and energized by challenging, fast-paced growth environments
- Requires advanced experience in writing internal communications
- Requires excellent written and verbal English language skills
Other Job Details:
- Last Date to Apply for Job: January 18, 2024
- Work Location Assignment: Must be able to work from assigned Pfizer office 2-3 days per week, or as needed by the business
The annual base salary for this position ranges from $67,400.00 to $112,300.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 7.5% of the base salary. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies to the Tampa, FL location only. The salary range provided does not apply to any other United States location or locations outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.
People Experience
#LI-PFE
