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SalaryPlease note, the ideal candidate for this role will need to be located in a commutable distance from our corporate office in Mooresville, NC or be open to relocation, as eligible.
Job Summary
The role of Site Navigation is to strategically evaluate the online product findability experience for customers as it relates to the browse experience while also evaluating the industry to create and test data driven ways to improve upon the customer’s shopping experience with Lowe’s. The Sr. Analyst, Global Navigation will provide internal and external research and/or benchmarking, review/analyze customer information and other relevant data, conduct analysis, while also providing insights and recommendations within their assigned area. The Sr. Analyst will track, analyze, report, and lead final key customer engagement metrics to ensure categories within their assigned area follow best practices and perform to site standards to meet financial objectives. They will actively create action plans and delegate to address key opportunity areas. The Sr. Analyst will serve as a member of a team of peers and will be expected to help coach and develop less experienced analysts.
- Applies proven analytical and problem-solving techniques and skills to evaluate the overall relevancy and efficacy of customer browse paths and category navigation.
- Builds browse path expertise to deliver best-in-class customer product findability experience and stays up to date with current and evolving product taxonomy best practices and functionality.
- Support Cross functional partnership with Brand Advocate, Online Merchandising, Product Management, Data Science, Category Experience, Site Operations, Content working with Analysts-Directors.
- Collaborate with IT, technical product management and data science partners on intent-based, personalized navigation efforts by delivering business requirements, defining UAT/QC plans for AB tests and new product launches, and presenting recommendations based on industry best practices and competitive review.
- Maintains product attributes to power faceted navigation and onsite search, ultimately helping customers find products online.
- Assists in developing and maintaining the customer-facing hierarchy structure and category specific attribute model.
- Provides insights, competitive intelligence, and data driven recommendations to the manager of their assigned area.
- Maintains knowledge and awareness of best practices within the company, competitors, and retail industry. Works with their manager to introduce and disseminate best practices across the organization.
- Provide data driven insights to support cross-functional governance steering committee to define and maintain structure and cross enterprise alignment of Lowes.com customer facing navigation.
- Works as a member of a larger team and may be asked to help coach and develop less experienced team members.
Required Qualifications
- Bachelors Degree Business Administration, Marketing, Finance, or related field
- 4 Years Relevant experience in retail or Omni-Channel merchandising/marketing
Preferred Qualifications
- 3 Years online experience or Omni-Channel merchandising/marketing
- 2 Years experience in a high SKU Count retail environment
- 1 Year experience with background in analytics, statistics, business planning and/or finance
About Lowe’s
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Pay Range for CA, CO, HI, NJ, NY, WA: $70,400.00 - $117,400.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
