Specialist, Onboarding Integration (Remote)

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Assistant, Marketplace Onboarding Integration supports sellers and partners in their API integration and overall onboarding for Macy’s online Marketplace. Areas of focus include Macy’s marketplace software connections, new seller account and item setup, and the continual improvement of internal and external API integration processes. This individual leverages their robust analytical skills and deep understanding of Marketplaces to support new and experienced sellers and aggregator platforms working with Macy’s Marketplace. Internally, they work closely with cross-functional partners to identify process improvements and support long-term growth of sellers. Externally, this role collaborates directly with our Marketplace platform provider Mirakl, sellers, and our network of third-party aggregator partners to continuously enhance operations and ensure a best-in-class marketplace experience for sellers and customers.

What You Will Do

• Support the Senior Manager, Marketplace Seller Experience in re-imagining, scaling, and optimizing both the onboarding and post-onboarding seller integration support processes.
• Collaborate on ad hoc strategic projects aimed at improving item onboarding efficiency.
• Coordinate and support seller onboardings, from initial registration to go-live, including API integration, product uploads, and corrections, while offering additional tailored solutions as needed.
• Assist sellers, feed aggregators, and other platforms/connectors in their API integration with our marketplace.
• Troubleshoot integration issues with seller accounts handed off and team-managed onboarding sellers.
• Provide internal and external guidance on various viable connectors and integration methods, involving seller's development, commercial, and leadership teams, feed aggregator platforms, and third-party integration companies.
• Partner with Macy’s Product and Technology Teams, Macy’s Validation Team, and the Mirakl support team to ensure a well-maintained end-to-end connection between multiple platforms.
• Maintain a map of the broader ecosystem of partners and connectors, along with their specificities, including impacts on Macy’s sellers.
• Enhance and update our internal onboarding and API integration documentation.
• Offer high-level integration expertise to Macy’s Marketplace Sales Team during their commercial discussions with new leads.
• Stay updated on developing platform changes, autonomously learning technical knowledge on API integration with a specific platform (Mirakl).

Skills You Will Need

Digital Commerce Knowledge: Demonstrated understanding of digital commerce and marketplace platforms, with previous experience in growing an online marketplace considered advantageous.

API Integration Support: Experience supporting API integrations, familiarity with tools like Postman, and proficiency in writing JSON/XML.

Platform Familiarity: Knowledge and experience with marketplace platforms such as Mirakl, Shopify, Magento, and feed aggregators are beneficial.

Problem-Solving: Ability to work independently, exhibit perseverance in overcoming obstacles, and collaborate effectively with internal and external teams to resolve technical issues.

Analytical Skills: Excellent analytical and project management capabilities with a sense of urgency to support the growth of an emerging business.

Communication Skills: Strong written and verbal communication skills, with a track record of effectively conveying technical information and solutions to various stakeholders.

Project Management: Proven success in managing projects to improve business operations and drive performance, with a customer-centric mindset and experience in cross-functional collaboration.

Adaptability and Initiative: Ability to thrive in a fast-paced, results-oriented environment, demonstrating adaptability, initiative, and a bias for action.

Computer Proficiency: Excellent computer skills, particularly in Microsoft Office Suite (Excel, Word, PowerPoint), to analyze data and present findings effectively.

Who You Are

• Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 1-2 years of relevant experience in API/EDI integrations, retail, e-commerce and/or marketplaces.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Resources for continuous learning, career growth, and leadership development
• 8 paid holidays
• Paid Time Off (first year prorated depending on start date)
• Tuition reimbursement program
• Guild education benefit funds 100% of tuition, books, and fees in designated programs
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
• Empowerment and autonomy to perform impactful work with tangible results

About Macy’s

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team – Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.