Collections Specialist

This role is a hybrid position located in our headquarter office in Lenexa, Kansas

ABOUT VYTELLE

We are a global precision livestock company reshaping how cattle producers worldwide unlock animal performance. Our portfolio includes world class Bovine phenotypic and genotypic data capture system via Vytelle SENSE and Vytelle INSIGHT which enables producers to accurately select desired traits to continually produce elite progeny, coupled with Vytelle ADVANCE In Vitro Fertilization Service, which enhances the speed at which genetic improvement can be made.

ROLE OVERVIEW

The Collections Specialist will be responsible for managing and overseeing the process of collecting outstanding debts owed to a Vytelle. The Collections Specialist should work to ensure timely payment of outstanding balances while maintaining positive customer relations. This role will also maintain accurate records of collections activities, prepare reports on collection status, and work with other departments to ensure compliance with Vytelle’s policies and procedures.

RESPONSIBILITIES

• Contact individuals or businesses with overdue payments.
• Negotiate payment plans and settlements.
• Update and maintain accurate customer account information.
• Analyze financial situations and recommend appropriate actions.
• Handle inbound and outbound calls professionally.
• Role Model Behaviors - Engage, enable empower and act on:

Vytelle’s Core Values

Leadership: Inspire and serve and seek the best in each other

Endurance: Pacesetter, takes action and realizes results

Pioneer: Infinitely curious, catalyst and listens for ideas

Love: Contagious passion for customers and our purpose

Ability to adopt and adhere to Vytelle’s Foundation: The Common Thread of Integrity, Respect and Trust

In addition to:

Teamwork: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the Company. Set goals, resolve problems, and make decisions that enhance the Company’s effectiveness.

Team Member Orientation: Anticipate, understand, and respond to the needs of team            members to meet or exceed their expectations.

Direction and Decision making: Positively influence others to achieve results that are in the best interests of the Company. Assess situations to determine the importance, urgency, and risks, and make clear decisions are timely and in the best interests of the Company.

SKILLS AND ATTRIBUTES

• Strong communication and negotiation skills.
• Knowledge of debt collection laws and regulations.
• Attention to detail and ability to work in a fast-paced environment.
• Familiarity with collection software and systems.
• Strategic thinker
• Excellent analytical and problem-solving abilities
• Highly skilled communicator and relationship-builder
• Ability to identify/understand project needs and manage expectations
• Possesses excellent negotiation skills
• Strong business acumen
• Budget, cost, and profitability management skills
• The ability to inspire people to participate in projects
• “Figure It Out” skills

EXPERIENCE AND QUALIFICATIONS

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field
• Strong leadership skills
• Experience in a collections role or a similar occupations
• Excellent written and verbal communication skills
• Strong attention to details and technicalities
• Excellent organizational and technical skills
• Excellent interpersonal and multi-tasking skills

EQUAL EMPLOYMENT OPPORTUNITY POLICY 

Vytelle provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.