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Form of workWORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*
At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.
Here's why you will love it here:- Recognition Programs and Rewards
- Excellent health care options, including medical, dental, and vision
- A people-first culture
- Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
- Perks at work: Employee Pricing platform
- Employee Assistance Program that supports your physical and mental well-being.
- Paid Vacation Time and Paid Sick Days
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- And more!
The Specialist, Global Revenue Systems is responsible to provide a high level of customer service while responding to requests and incidents received by the Global Revenue Systems Team queue. Responsible for the completion of fundamental daily processes as well as assisting the department with compilation of key data, analysis of that data, and suggestions for enhancements and efficiencies that will drive additional revenue results.
- Supports all aspects of automated inventory, rates and reservations delivery between HGV Resorts and external business partners (OTAs, wholesalers, exchange companies, etc.) via external and internal interfaces. Includes property setups, testing, fixing, and problem resolution through diligent partnering with all Yield Management fields (Inventory Management, Revenue Management, Hotel Marketing & Distribution, Accounting, Owner Services and Hotel Reservations) as well as IT/Application Development and external partners including TravelClick, contracted OTA/wholesale partners, and other third party distribution channels and service providers.
- Support mapping and rate plans for new resorts and distribution partners including unit types, rate plans, inventory segments, booking/source codes, and payment/billing codes through collaboration with Yield Management functional area leaders and team members.
- Inputs the ongoing updates and revisions to unit type hierarchy and ghosting rules as applicable based on changing business needs, including thorough testing/QA
- Reviews QA audits of automated reservation delivery on a weekly basis, to ensure proper delivery of accurate rates, guarantee codes, unit types, source codes and speed of delivery. Identifies issues/concerns that may have broad-reaching impact
- Supports the Manager with all systems and/or technology initiatives, including user acceptance testing (UAT) of new technology projects, solving and reporting system errors, and collaboration with IT partners on implementation of new enhancements
- Supervises the OTA developer dashboard on a continuous basis to ensure ARI functionality is working properly. Identifies issues before they become major problems and takes appropriate action.
- Supports the relationship with TravelClick, Hilton, and other 3rd party interface service providers. Manages case logs to ensure problems are reported, thoroughly researched and resolved in a timely manner. Thoroughly tests/QA's all closed tickets to ensure resolution was properly and comprehensively completed.
- Employs sound project management principles and skills at all times to effectively and efficiently plan and implement all automation interface projects. Proactively finds opportunities for continuous improvement of processes to improve efficiency and minimize implementation lead times.
- 2 or more years of experience in the hospitality industry; i.e. Front Desk, Reservations, Club or Inventory Control areas.
- Must have solid skills for data input and working within an operating system.
- Demonstrated computer experience with a Basic proficiency in Microsoft Excel and Outlook
- Excellent written and oral communication skills - ability to coherently get along with various groups
- Must be self-motivated, team-oriented, well organized and have the ability to multi-task
- Must have a solid attention to detail
Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work certified company, earning our 2022 certification.
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
