Specialist, Event Logistics

The National Association of Community Health Centers (NACHC) is the national membership organization for the nation’s federally qualified health centers (also known as FQHCs or Community Health Centers). Health centers are nonprofit, community-directed health clinics that provide access to high-quality, culturally competent, and comprehensive care to people living in medically underserved areas. NACHC strengthens the health center movement through advocacy, training, and technical assistance, clinical and operations support. NACHC is committed to an equitable, diverse, and inclusive workplace.

NACHC’s Communications and Events functional area serves as a fully equipped and forward-facing public relations, marketing, events, sponsorships, and clinical and public health communications team. This internal and external-facing function manages creating and sharing NACHC’s strategic messages, evidence-based resources, partnership opportunities, and engaging events.

Reporting to the Director, Event Logistics, the Specialist, Event Logistics will act as the primary Event Logistics planner for NACHC’s Health Center Operations & Governance (HCOG) Functional Area’s in-person, hybrid and virtual Trainings. Coordinates the logistics for these Trainings including event registration, working with event vendors and hotels, and provides speaker & project management support.

Key Responsibilities

• Provide lead event logistical planning and speaker management support for all in-person and virtual training events led by NACHC’s HCOG Functional Area.
• Handle several independent functions for in-person trainings including but not limited to hotel sourcing, assisting with budget forecasting, creating Meeting Specifications, BEOs, and reviewing AV Quotes for in-person trainings, act as primary contact with host hotel and AV company.
• Provide the following support for both in-person and virtual trainings including but not limited to:
• Oversight of communication with training participants, staff leads and consultants/faculty.
• Attendee registration
• Virtual event hosting and providing technical assistance on technology and event management.
• Issue Training learning evaluations and data collection in close coordination with the Evaluation Manager.
• Monitor the issuance of education credits/participant certificates for Trainings and cataloging all events and associated resource materials in a centralized and accessible location established within NACHC.
• Serves as point of contact for consultants/faculty presenters; coordinates all required materials in advance of trainings.
• Tracks all events and communications to ensure accuracy for grant and progress reporting and issuance of education credits/participation certificates as appropriate.
• Serve as technical host and provides technical assistance to faculty and registrants both before and during all virtual events.
• Ensure that all relevant training materials are loaded on the internal shared drive/relevant systems and distributed as appropriate before and after trainings.
• Work with and provide support to the Department Evaluations Manager; monitor and update evaluation software; distribute evaluations to participants and follow-up to ensure completion.
• Provide superior customer service, including accurate and timely responses to HCOG requests and questions regarding NACHC's trainings and educational initiatives.
• Perform other event-related duties, tasks, and projects as assigned. .
• Support NACHC events team across the organization, as needed.
• Provide feedback to improve processes and procedures.

Skills, Knowledge, and Expertise

• Bachelor's Degree or equivalent work experience required.
• 2-3 years of Event Logistics management to include experience in hotel sourcing, F&B and AV budgeting, creating Meeting Specifications, working in tandem with hotels to produce BEOs and AV orders.
• 2-3 years of virtual event experience. Zoom or virtual webinar platform experience required.
• 2-3 years of relevant experience providing administrative support and/or customer service in a team environment and in managing projects
• Must have demonstrated competence in assessing priorities, managing multiple tasks simultaneously, and meeting deadlines.
• Must have demonstrated attention to detail and quality.
• Excellent oral and written communication skills including demonstrated expertise in professional writing, proofreading, and editing.
• Analytical ability is required to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
• High proficiency in Microsoft Office suite.
• Ability to adapt to tailored computer software applications is required: i.e. registration reports system, Learning Management System (LMS) platforms, and event management tools, including evaluation software. 
• Demonstrated awareness and value of cultural competency.
• Ability to work in a diverse team environment.
• Must work well with others and independently.
• Strong customer service skills and team player attitude.
• Ability to handle sensitive and sometimes confidential situations and work with diverse audiences including training participants, board committees, consultants and vendors, external partners, and other departments/divisions within NACHC.
• The position will require some domestic travel, not to exceed 15% of time.

Compensation

This role falls within NACHC Pay Band L3. The Base Salary Offer Range is $76,200 - $80,320.