Special Service Technician

The Armstrong Company is a global leader in supply chain services and residential and commercial moving. Our nationwide network of local experts combine personalized attention and global reach to provide solutions tailored exactly to your needs. Whether you’re moving your household, your business, or your product, we do what it takes to get your goods where they need to go. Our world moves around you.

POSITION SUMMARY:

The Special Service Technician(3rd party tech) reports to the operations management team. While promoting and upholding the company culture, the focus is to complete service needs outside of a moving crew’s ability while maintaining a professional rapport with our customer. 

KEY RESPONSIBILITIES:

• Collect measurements and prebuild crates, documenting before and after a piece is set.
• Disconnect then reconnect W/D & Water lines, testing for leaks before completion of the job.
• Disassemble and then reassemble equipment that includes, but is not limited to, gym equipment, exercise equipment, game tables, and specialty items.
• Troubleshoot missing hardware, repair any damage, and take before and after photos. 

MINIMUM QUALIFICATIONS:  

• High school education or equivalent experience.
• Class R drivers license. 
• Daily attendance within set hours and some weekend work required.
• Strong construction and assembly experience.
• Knowledge and use of construction related tools such as nail guns and air compressors.
• Strong attention to detail and excellent organizational skills. 
• Ability to multitask, prioritize, and organize efficiently.
• Excellent interpersonal and customer service skills. 
• Must possess a positive attitude for interacting with customers, staff, and management.
• Punctual, results-oriented and focused on problem-solving.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.  
• This position requires excellent physical stamina and the ability to regularly lift, carry, push, or pull up to 75 pounds.
• Sustained periods of lifting, standing, sitting, walking, bending, and kneeling.

Licenses & Certifications Preferred

• Quality Assurance
• Project Management
• Driver's License Info

Skills Preferred

• Surveying
• Inventory Control
• Customer Service

Behaviors Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group

Motivations Preferred

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Goal Completion: Inspired to perform well by the completion of tasks
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description