Special Orders Technician

Job Summary
The Special Orders Technician supports our customers and the Field Team with their requests and responds appropriately. Responsible for the placing of orders for standard stocked and non-stocked products. Contacts vendors for pricing information and prepares quotes for customers.
Essential Job Functions*

• Prepares quotations for commercial industrial and traditional customers.
• Offers technical information to all customers when required.
• Responsible for customer follow up of quotations and information.
• Purchase order entry.
• Responsible for maintaining commercial industrial inventories.
• Negotiates with our vendors to secure best pricing.
• Maintains departmental and organization profit margins.
• Maintains customer database and record keeping.
• Assist all internal personnel and departments with product questions.
• Maintains a clean, safe work environment.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.
Education & Experience

• High School diploma or GED equivalent, or combination of education and experience is required.

Competencies – Knowledge, Skills, and Abilities

• Demonstrates a general knowledge of the organization's mission, vision, and values.
• Demonstrates knowledge of the organization's primary competitors.
• Can describe the organization's core products, and services.
• Understands department's core functions, and capabilities.
• Understands how the job contributes to departmental goals, and key performance indicators.
• Complies with basic organizational policies, and regulations.
• Demonstrates knowledge of the strategic direction of the organization.
• Meets performance expectations.
• Effectively complete tasks associated with role.
• Utilizes the resources available to them.
• Prioritizes work to deliver objectives on time, and to the highest standard.
• Follows direction and seeks clarification when required.

Operational Equipment

• N/A

Work Environment and Physical Demands
Work Environment
Office: Office setting. Seldom exposed to fumes or airborne particles. Loud working environment of the shop area. Functional vision and hearing required.
Physical Demands
Office: Sedentary.
The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.