Special Events Supervisor

Assist Special Events & Promotions Manager with overseeing the facilitation and logistics of in-house events, promotions which include: giveaways, gift pickups, player events/tournaments. To include all décor and centerpieces as directed by Special Events Manager. Manages associates work schedules based on needs. Provides training and coaching to all event/promotion associates as directed by Special Events Manager. Other administrative duties as assigned.

Principal Duties & Responsibilities:

Handles the logistics for events & promotions, gifts pickups and Slot & Bj Tournaments set-up and breakdown.
Assists with all décor such as Balloon Columns & centerpieces
Trains, schedules and coaches event/promotion associates.
Occasional cash handling. Must receive cash handling instructions and abide by property cash handling policies and procedures.
Assists patrons in requests for assistance, services, and information in a courteous, respectful manner. Provides superior guest service to all guests.
Educates customers on upcoming promotions and events. Maintains knowledge of property information, including memorabilia.

Other Duties & Responsibilities:

Upholds the Mission Statement – We create authentic experiences that rock.
Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
Lives by the Hard Rock Values!

Knowledge, Skills, and Abilities Required:

A. Knowledge: The level of education, experience, and training an individual must have at minimum to be considered qualified for the position.
B. Skills: Specific skills such as computer usage, communication, 10-key touch, etc.
C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds, or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart? (Examples: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, tasting, smelling, color vision, etc.)

High School diploma general education (GED).
Must possess basic computer skills and knowledgeable with casino computer systems, and Microsoft applications.
A Mississippi Gaming Commission work permit is required for this position.
Must possess leadership skills.
6 months minimum work experience as events/promotions associate.
Must possess excellent organizational skills.
Must be very detailed oriented.
Must project a professional and positive image.
Must have a high level of energy
Excellent interpersonal skills.
Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
Must be able to communicate clearly and effectively with all Hard Rockers and guests.
Ability to understand and promulgate written memos, instructions, regulations.
Excellent telephone skills required.
Must be able to lift at least 25 pounds.
Must be able to stand for 4 or more hours.
Must be prompt and able to work in a very-fast paced environment.

Training
All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:

Active Shooter Awareness Training
Cybersecurity Awareness for the Workplace
General Employee Safety Training
Hazard Communication
Responsible Gaming Awareness Training
Title 31 Introduction Overview*
Title 31 SAR Incident Reporting Awareness Training*
Sexual Harassment Awareness for Frontline
Title 26 & Form 8300 for Non-Casino Departments*

Working Conditions

Physical Demands How Often Environmental Conditions How Often
Standing C Extreme Cold R
Walking F Extreme Heat R
Sitting R Temperature Changes R
Lifting C Wet R
Carrying C Humid R
Pushing O Noise C
Pulling O Vibration R
Climbing R Hazards O
Balancing R Atmospheric Conditions R
Stooping C Cigarette Smoke C
Kneeling C
Crouching R
Crawling R
Reaching C
Handling C
Grasping F
Feeling C
Talking C
Hearing C
Repetitive Motions C
Eye/Hand/Foot Coordination O

C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

_____ Little physical effort
__X__ Light work
_____ Medium work
_____ Heavy work
_____ Very heavy work

Licenses & Certifications

Preferred

• MS Gaming License

Skills

Required

• Teamwork Orientation
• Leadership
• Organization Strategies