Community Manager

Bubble is seeking a NY-based Community Manager to join our Community team full time and assist in supporting our expanding ambassador community of over 20,000. This role provides an opportunity to gain hands-on experience in community management, as well as cross-functional exposure to other internal teams.

Key Responsibilities

• Lead daily moderation within the Bubble Insiders and Campus Ambassador community, communicating issues and challenges that arise and ensuring a positive and engaging experience for members.

• Lead the coordination of IRL events with direction from leadership- ordering supplies, custom items, Bubble products/merch, overseeing RSVP form and email confirmation process

• Own the gratis and free good request process, sending and tracking inventory requests and receipt for community programming

• Lead the ideation and creation of weekly challenges across community management channels to ensure ongoing engagement

• Support the development of Bubble’s Parent Ambassador program, leading focus groups, recruitment and strategy

• Plan and lead weekly Geneva and community discussions - ideating topics on mental health, product education, Q&A sessions, and brand updates, fostering meaningful dialogue and promoting brand loyalty

• Manage Insiders community experience channels to ensure all inquiries are handled in a timely manner

• Plan and execute monthly virtual events with our community members

• Lead and execute brief management, monitoring progress and status of social, digital, creative briefs and assets on behalf of the community team

• Support with management of Bubble’s Insider IG Community Management - commenting on all posts on related company hashtag, responding to all tags in DMS, and managing Insiders IG

• Support with review and evaluation of user-generated content (UGC) submissions based on guidelines and criteria, approving or denying content as appropriate

• Embody the Bubble brand voice and tone in all interactions, representing the brand's values and promoting a positive brand image

• Provide hands on leadership to junior teaming members to train and develop

Skills and Requirements

• Must be comfortable working evenings and weekends to adhere to regular community activity

• Minimum of 5 years experience in a similar or related role

• Experience working in a community oriented role in a startup environment

• Highly organized and able manage multiple projects simultaneously

• Knowledge of current trends in brand and community marketing

• Excellent writing skills and experience drafting copy

• Ability to multitask and prioritize work effectively

• Be comfortable with being a self-starter and taking initiative

• Solution-oriented mindset and ability to think outside of the box to address challenges

• Eager to take on new challenges, introduce and implement new approaches and ideas to test and learn

• Graphic design experience specifically Figma is a plus