Spanish Interpreter/Receptionist

Primary Duties of the Interpreter:

The primary duty is to provide interpreting services for Hispanic and Latino patients and guardians. Duties include but are not limited to the following:

• Assisting the staff in reviewing and discussing the health history information and indicating what treatment the patient needs at that visit
• Assisting Hispanic children in the treatment room by translating information as given by the dentist or assistant to the child
• Translating post-operative instructions to parents and patients as given by the dentist or assistant
• Translating information to Hispanic patients as given by the executive director when discussing broking appointment letters or dismissals
• The interpreter can translate a 1-page document that is repeatedly used with all patients with the clinical staff present, for example, post-operative instructions
• Assisting patients with completion of paper work and in understanding policies and procedures
• Greeting patients, answering phones, checking in and checking out patients as needed
• Assisting with answering incoming phone calls if receptionists are on the phone
• Answering and monitoring the Hispanic telephone line and messages – checking messages on the answering machine for Spanish line by 8:00 am, after lunch, and regularly during the day and returning phone messages
• Assisting with scheduling the and re-scheduling patients as needed
• Creating excuses for school/work for Hispanic patients
• Verifying that the Hispanic marker is set on all appropriate accounts in Dentrix and updating the account is the interpreter is no longer needed for the patient
• Confirming appointments for the Hispanic patients two days ahead
• Assisting with maintaining a broken appointment rate of 15% or less for each provider
• Creating forms in Spanish
• Helping with creating and decorating bulletin board and office
• Maintaining and following the office privacy policies and procedures
• Willing to perform any front office duties when necessary
• Performing additional duties as assigned by the executive director
• Willing to work 40 hours or overtime per week when needed if full-time

Interpreter Requirements:

Interpreters must have a minimum of a high school diploma or GED. Additional secondary education is preferred.

Interpreters will have to successfully complete a basic formal medical interpreting class or will enroll in a course and complete it within 6 months of employment.

Additional course work will be expected if available in this area.

Certification as an interpreter is preferred.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Work Location: In person