Address
Form of workVillaSport Athletic Club and Spa offers an exciting and fulfilling career opportunity for those who thrive in a fast-paced, energizing environment. Our resort-style clubs are where fitness, family and community all come together. As a growth company with ambitious expansion plans, VillaSport is looking for talented Spa Director candidates with superb leadership, excellent customer service skills, and a passion for health and wellness who want to grow with us. We offer a fantastic work environment, competitive wages, and a generous benefits package.
POSITION SUMMARY:
This position leads the team of Spa Associates and Spa Providers and manages the operations of the VillaSpa department, ensuring that all VillaSport members and guests receive five-star service when visiting the spa.
COMPENSATION AND BENEFITS INCLUDE:
- up to $17.85 per hour, based on relevant experience to the role. Full-time hours.
- PTO.
- Full Benefits package.
- 401K with dollar for dollar match up to 4%.
- Complimentary club membership.
- Discounts on club products and services.
RESPONSIBILITIES INCLUDE:
- Operate the VillaSpa department efficiently, effectively and with five-star service.
- Warmly welcome all members and guests when they arrive and offer a fond farewell when they depart.
- Answer incoming calls and emails promptly, provide accurate information and handle requests as appropriate.
- Sell spa merchandise, assist customers in the shop, and employ suggestive selling.
- Inform and prepare your Spa team for each day's calendar of appointments/events/parties, etc.
- Work at the Spa reception desk, multi-tasking reception duties and Supervisor duties.
- Schedule Spa Providers based upon demand and occupancy trends - maximize Providers' service time and minimize down time.
- Together with Senior Spa Providers, ensure all service protocols are trained and followed.
- Maintain Spa facilities, equipment and amenities in five-star condition at all times.
- Creatively drive revenues; attract new clients and retain/sell more to existing clients.
- Work with National Spa Director, GM and Home Office marketing team to promote spa services, gift cards, events and special holidays like Valentine's, Mother's Day and Christmas.
- Ensure accurate POS transactions for all purchases and session/package redemptions.
- Carefully manage all expenses, from labor to COGS to back bar/other supplies, to achieve targeted net profit.
- Manage the spa retail purchasing and inventory process, per SOPs.
- Regularly audit the spa pages on the VillaSport web site to ensure accuracy.
- Handle all client requests or customer service recovery opportunities in a timely and professional manner.
QUALIFICATIONS:
- Five-star customer service and problem-solving skills.
- Excellent communication and selling skills.
- Proficient computer skills; able to learn new software and systems efficiently.
- Experience working for or managing a day spa.
- Experience working for a high-end, high-touch, service-oriented business is a plus.
- Experience leading a team and being a part of a high-performing team.
- Servant leadership mindset.
- Outgoing, friendly personality with ability to work with and serve all kinds of people.
- Responsible and accountable; self-motivated.
- High energy with a positive outlook.
- Goal-oriented and resourceful.
- College degree, progress toward a college degree, or equivalent skills gained through experience.
- First Aid/CPR certificate required within 90 days of hire date.
For more information about VillaSport, please visit our website at
Please include a resume along with your hourly rate pay range requirements
