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Form of workCompany & Property Description Whether traveling on a ski trip to Telluride or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection. At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.
Role Summary Join our team as a Spa Supervisor for the Madeline Hotel, serving the needs of the business, our guests, and our colleagues by assisting in overseeing the daily operations of the Spa to ensure the delivery of exceptional guest experiences, working closely on shifts with the team to greet guests, schedule spa appointments, assist guests in the boutique, promote retail sales and ensure guest service standards are consistently being met or exceeded. DUTIES AND RESPONSIBILITIES Spa and fitness product & service knowledge, bookings & reservations, sales reconciliation & cash-out, inventory control. Monitor pool, gym & fitness area use, pool & hot tub & deck maintenance (may include mopping wet areas), manage cardio equipment knowledge, constant tidying of spa lounges.
Training in all areas of the Spa team Supervise all staff on shift, create employee schedules, administer disciplinary action and conduct performance reviews Product knowledge and training, supply orders, inventory counts and month end reports Oversees Spa Coordinator's duties when absent to ensure exceptional guest experiences Assists with Marketing and Treatment Development Inventory Management Respond to any guest inquiries or concerns regarding their treatment or experience in Spa & Fitness departments Ensures employees are providing Exceptional Customer Service and adhering to Forbes Standards Oversees Cleanliness and Presentation of the Facilities Be knowledgeable on the hotel/spa and speak confidently about other outlets in the hotel. Attends regularly scheduled meetings in the absence of the Spa Director. Collaborates and works closely with the Spa Director to ensure the needs of the business are met, budgets and goals are met, and satisfactory work is being completed by all employees.
QUALIFICATION REQUIREMENTS Required Computer and Telephone skills Impeccable attention to details Able to work on a flexible schedule, including weekends and holidays, according to department needs Prior experience in customer service, hospitality, or wellness Desirable Experience at a luxury hospitality property Superior professional appearance and manner, good character to work on a fast-paced team Prior experience in Front Desk Spa Leadership skills Strong communication and interpersonal skills Emotional Maturity Creative Problem Solving Skills Provides feedback and supports all team members Creates motivating work environment Adheres & enforces organizational policy and procedures. Rate $20.00 Hourly Benefits Medical, Dental, Vision plans Flexible Spending Accounts Health Savings Account Basic Life and AD&D Employee Assistance Program Summer Wellness Program Tuition Reimbursement Task Force Career Growth Phone Reimbursement Voluntary plans: short- and long-term disability, additional life insurance coverage, accident, critical illness, hospital indemnity coverage, and legal insurance 401(k) program and receive a match on employee contributions. What Else?
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.
Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people's lives. If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family. Madeline Hotel & Residences is an Equal Opportunity Employer, M/F/D/V.
Madeline Hotel & Residences provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Madeline Hotel & Residences complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Benefits: We offer competitive rewards, training and career development. Our benefit package includes health insurance options, flexible spending accounts, health reimbursement account with a Company contribution, 401(k) with company match, tuition reimbursement, lifestyle perks, and a great working environment. About Madeline Hotel: Madeline Hotel & Residences, Auberge Resorts Collection, ideally situated in the heart of Mountain Village, is the stunning alpine resort above the historic town of Telluride, Colorado.
The 83-room and 71-residence hotel finely blends Auberge's distinctive flair for authentic and elevated experiences with the local flavor of the destination. Surrounded on three sides by the dramatic 14,000-foot peaks of the San Juan Mountains, Madeline features guest rooms and suites and one- to four-bedroom residential condominiums that offer expansive Mountain Village views and sophisticated alpine amenities. At the helm of the resort's culinary program is Chef Bill Greenwood who brings his expertise to the hotel's signature restaurant, Black Iron Kitchen + Bar, delivering Rocky Mountain flavors with the pioneering essence of the American West.
Additional amenities include: the best ski-in/ski-out access in town; slope-side Ski Valet offering seamless service and state-of-the-art equipment; the 4,000-square-foot Sky Terrace featuring a heated outdoor swimming pool, hot tubs, fire pits and al fresco lounge; The Madeline Ice Rink; the 3,000-square-foot M Lounge featuring a game room, outdoor fire tables and an indoor/outdoor bar; an alpine-inspired spa and salon, along with yoga, Pilates, and personal training studio. In November 2018, Madeline introduced Sleeping Indian Ranch, a 30,000-acre ranch in the San Juan Mountains, to its unique residential portfolio. About Auberge Resorts Collection: Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs.
While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection.
Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge. Stay Connected: www.aubergeresorts.com Auberge Resorts, LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
In addition to federal law requirements, Auberge Resorts, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Department: Spa & Wellness This is a ft-year round/ tiempo completo- todo el ano position
