Assistant Manager

Customer Service is Job #1

• Responsible for maintaining a working environment focused on customer satisfaction.
• Identify and promptly resolve customer concerns and complaints.

Essential Duties and Responsibilities:

• Facility Manager-on-Duty (MOD) in absence of General Manager
• Ensure customer satisfaction
• Identify and promptly resolve customer concerns and complaints
• Ensure car wash quality standards
• Manage overall vehicle flow and production in car wash operation
• Ensure car wash compliance with all OSHA and EPA standards
• Conduct on-going safety training and meetings
• Perform opening and closing duties
• Maintain and inspect car wash equipment
• Manage inventory of chemicals, towels, etc.
• Recruit and hire car wash staff
• Train all car wash employees according to the Car Spa certification process
• Assess performance and skills of car care specialists
• Provide feedback, coaching, and corrective action as needed to maintain employee standards and improve performance.
• Schedule car wash employees / manage payroll budget and time clock
• Achieve profitability goal (i.e., average ticket, volume, production)
• Maintain accurate records and reporting
• Perform all essential duties and responsibilities as outlined on the job descriptions for the all car wash employees

Working Conditions:

• This is a fast paced, physical job. Please be able to be on your feet for your shift.
• All work is done outdoors in all types of weather.
• Ability to work opening and closing shifts expected.
• Safety is a prime concern due to the constant traffic movement. You must be alert and move safely around moving vehicles.
• You are required to enter and/or reach all areas of any type vehicle. You must constantly bend, reach, stoop and stretch. You must be able to step up into and down out of vehicles.

Qualifications:

• Management experience or equivalent