Spa Manager

The Spa Manager is responsible for delivering each guest a high quality spa service through effective staff training, developing and adhering to protocol standards, oversight of professional product inventory, and staff scheduling. The position also requires oversight of the spa retail products so that there may be continuity in service to retail processes. A focus on increasing revenue and controlling expenses is a must. The pay range for this position is $40,000-$47,0000 annually, dependent upon experience and qualifications.
Responsibilities:
Ensures the Spa Tohi/Arch Amenities Group Experience for members and guests by maintaining the standards set in the Mission Statement/Values, Standards and Expectations, and Arch Amenities Group Brand Standards.
Adheres to policies of the facility and Arch Amenities Group.
Provides excellent customer service and helps monitor guest feedback through the review of comment cards and other customer care techniques. Uses guest feedback for quality assurance.
Hires, coaches, and counsels staff ensuring all policies and standards are attained. Ensures all certifications are valid and posted as necessary. Monitors staff payroll and ensure staff attendance is accurate.
Creates the therapist staff schedules to ensure adequate coverage within budget requirements.
Develops training schedules and meeting agendas, conducts departmental meetings, and ensures strong communication between therapists and support staff.
The Spa Manager will ensure all aspects of the spa menu and any spa specials are accurately portrayed within the spa.
Prepares any incident or accident reports and forwards them to the Spa Director and AAG Risk Management.
Supervises effective daily operations including opening and closing procedures, facility inspections, linens, and general facility maintenance.
Maintains all spa/salon protocols and ensure they are followed by all staff members. The Spa Manager will effectively communicate with the spa leadership team to ensure quality spa experiences and services are offered for all guests. Ensures all treatment areas are clean, safe, and equipment is in working order.
Conducts monthly inventories for both professional and retail services and explains any variances.
Creates and prepares monthly spa reports for the spa and salon services.
Monitors all professional product inventories, linen usage, service protocols, SDS sheets, and offers retail and professional product recommendations.
Implements proper inventory and purchasing procedures.
Supports monthly promotions and membership sales as set forth by leadership. Spa Manager must motivate the therapist team to be flexible and promote additional products and services. Attend events to builds awareness of the spa.
Develops and maintains accurate equipment maintenance, sanitation procedures, and checklists through routine inspections.
Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system and participates in MOD schedule.
Other duties as assigned.