Spa Coordinator

Job Description

Spa Bellezza Day Spa is located on the North Fork Wine Trail of Long Island.

We are looking for career minded applicants who are passionate about client service! Opportunity is a beautiful thing at Spa Bellezza Day Spa. Come join our team! Spa Bellezza Day Spa is currently accepting resumes for highly qualified and talented Spa receptionist/Coordinator for its Day Spa in Aquebogue, NY

Spa receptionists are usually the first people clients see in a highly service-driven environment. This is one reason why strong customer service skills and an outgoing personality are helpful skills for this position.

Job Summary:

The Spa Front Desk Receptionist is responsible for the reception area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. Additionally assists with transitional cleaning of retail area, front desk and relaxation area as needed.

Duties and Responsibilities:

· Be on time for shift and maintain consistent, regular attendance record

· Properly open and close spa each day according to Standard Operating Procedures.

· Accurately book, change and cancel spa appointments.

· Acknowledge and greet everyone who enters and leaves spa facilities.

· Ensure that retail area, bathroom and relaxation area are clean and stocked for flow of in-coming and out-going guests;

· Ensure that the check-in and payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company’s assets;

· Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.

· Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.

· Maintain a Spa Desk Bank.

· Answer the phone promptly and professionally. Use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently.

· Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.

· Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests.

· Handle guests’ questions and concerns promptly, professionally and courteously.

· Maintain complete confidentiality in all guest matters in accordance with company policy;

· Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.

· Maintain a clean; safe, fully stocked and well organized work area.

· Ensure adequate stock of supplies and equipment; inform management when stock is low.

· Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.

· Maintain a positive attitude and contribute toward a quality work environment.

· Regularly attend, participate in and support training and staff meetings for the spa.

· Ability to perform the duties of the Retail Consultant as needed.

· Assist in all areas of spa operation as requested by management.

· Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Position Requirements:

· Must be detail-oriented and have ability to multi-task.

· Ability to be efficient and productive in a fast-paced environment.

· Must have enthusiasm and possess excellent customer service skills.

· Must possess basic math and money handling skills.

· Enjoy working with people and possess a friendly and outgoing personality.

· Excellent communication, listening and computer skills.

· Must be a team player.

Education and Experience Requirements:

· Minimum of completion of high school diploma.

Certificates, Licenses, Registrations:

· Sanitation and disinfectant Certification Required, COVID19 certification required.

Language Skills:

· Excellent command of the English language in communicating both verbally and non-verbally

· Ability to effectively present information and respond to questions from managers, employees, members and the general public

Mathematical Skills:

· Ability to add, subtract, multiply and divide in all units of measure using whole numbers, fractions and decimals

Reasoning Ability:

· Ability to apply common sense to carry out instructions in written, oral or diagram format

Physical Demands:

The Physical demands described here represent those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing duties of this job, the employee is required to stand, walk use hand to write on chart, talk, hear, see, taste, smell, type on keyboard

· The employee must regularly lift and/or move 10 pounds

Environment:

· Employee will perform most tasks in open reception area environment

· The noise level in the environment is moderately quiet “Spa Voice”

*Note* All duties and requirements stated above are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job-related duties by their supervisor.

Spa Bellezza Inc. is an “at will” employer.

Please submit your resume for consideration or to apply in person, visit our Day Spa: Spa Bellezza 1116 Main Rd. Aquebogue, NY 11931

Phone 631-779-3773

Principals only. Recruiters, please don't contact this job poster. Do NOT contact us with unsolicited services or offers. Aquebogue, NY

Job Type: Part-time and Full-time available

Monday-Friday 2-7; Saturday 9-5:30

Job Types: Full-time, Part-time

Pay: $17.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Work Location: In person