On Call Spa Coordinator

We are client obsessed
We have passion
We own it
We truly care about each other
We have integrity
Join Our Team
The Four Seasons Hotel New York Downtown is looking for an On Call Spa Coordinator who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As On Call Spa Coordinator, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.
This position reports to the Spa Management Team.
Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As On Call Spa Coordinator, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.
WHO YOU ARE:
You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team's success. You set expectations and know to 'inspect what you expect'. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you're effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.
Responsibilities
The Spa Coordinator provides exceptional service to Spa and Fitness Center guests that upholds the standards of Four Seasons. Maintain the cleanliness of all facilities to ensure the guests experience is satisfactory. Seamlessly greets, checks in and checks out individuals receiving treatment or using the spa facilities.
Some of the duties of a Spa Coordinator are:

• Ability to utilize Book4Time.
• Assist in ensuring operating supplies and complimentary gifts and services are available for guests at all times.
• Keep work area neat, clean, and quiet at all times.
• Explain the function of the fitness equipment and spa facilities to guests.
• Retrieve and re-stock all operational items and guest amenities.
• Respond properly in any hotel emergency or safety situation.
• Actively greet and register guests and offer tours of facilities.
• Answer phones and make all spa bookings correctly while maintaining Four Seasons Standards.
• Confirm all Spa appointments for the following day or same day when needed.
• Daily Reports (Daily Spa Statistics, Pick-up Report, Daily room assignments)
• Processing Therapists shift requests in Book4Time in a timely manner and ensuring the changes do not negatively impact the schedule or guests.
• Proactively distributing workload among therapist to increase productivity and reduce therapists down time.
• Effective spa yielding of the treatment book and spa soft.
• Ensure that all operational supplies are requisitioned and received.
• Monitoring the guest areas of spa to ensure that the locker areas, fitness center, reception area, treatment rooms, guest corridors, etc. are at all times neat, orderly and well stocked, daily walk through of the Spa on shift with follow-up to staff and engineering or housekeeping based on needs that have to be met.
• Ensure all retail displays are interesting and free of debris.
• Daily communication to spa management to pass on pertinent information regarding the facility, employees, guests, supplies, repairs needed and upcoming events.
• When necessary, ascertaining satisfaction of guests upon check out and dealing with guest complaints as appropriate, calling for management assistance where necessary.
• Write and communicate glitches as well as perform the necessary follow-up and recovery to ensure guest and employee satisfaction.

Preferred Qualifications and Skills
We are looking for individuals who have a knowledge of Spa Coordinator operations with good communication skills. Applicants are required to have physical mobility as lifting, walking, bending and moving objects up to 50 lbs. Speaking, writing and reading English is required. Positive attitude and willing to learn is must. 1-year experience preferred. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.
Hourly Rate of Pay expectations- $32-$34
What to Expect: You Will...
Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence
Learn more about what it is like to work at Four Seasons - visit us:
http://jobs.fourseasons.com
http://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://twitter.com/fsnydowntown
https://www.facebook.com/FourSeasonsHotelNewYorkDowntown
We look forward to receiving your application
******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******
We look forward to receiving your application.
******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf