Spa Concierge

Are you passionate about creating unforgettable experiences for spa guests? Do you thrive in a fast-paced, customer-centric environment? If so, we have an exciting opportunity for you!

White Lotus Day Spa is a premier day spa dedicated to providing unparalleled relaxation and rejuvenation experiences. Nestled in the heart of Dana Point Lantern District, our spa offers a tranquil oasis for individuals seeking holistic wellness and self-care.

Job Description:
As a Day Spa Concierge you will be the face of our establishment, responsible for delivering exceptional customer service and ensuring smooth spa operations. Your duties will include:

• Greeting and welcoming spa guests with warmth and professionalism.
• Managing spa bookings and appointment schedules efficiently.
• Providing detailed information about spa services, packages, and promotions.
• Coordinating with therapists and staff to ensure seamless service delivery.
• Handling customer inquiries, feedback, and complaints promptly and courteously.
• Maintaining cleanliness and organization in the reception area and throughout the spa.
• Assisting with retail sales of spa products and merchandise.

Requirements:

• Previous experience in a customer service or hospitality role, preferably in a spa or wellness environment.
• Exceptional communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency in computer systems and booking software.
• Ability to multitask and work effectively in a fast-paced environment.
• Passion for wellness, self-care, and delivering outstanding service.
• Availability to work weekends

This position offers competitive pay and benefits. If you have a passion for providing exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you.

Job Type: Part-time

Pay: $17.00 - $20.00 per hour

Expected hours: 18 – 26 per week

Benefits:

• Employee discount

Application Question(s):

• Are you available to work weekend shifts?

Experience:

• Appointment scheduling: 1 year (Required)

Ability to Commute:

• Dana Point, CA 92629 (Required)

Work Location: In person