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Form of workPeople want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It’s more than a job, a guest experience, or a business investment. Together, we are making a difference in people’s lives. ~Tony Davis, President
Detailed Job Summary
· Warmly greet each guest upon arrival at the spa and offer them a beverage to enhance their experience.
· Provide comprehensive information about the spa's services, treatments, classes, and activities, ensuring guests are well-informed and can make informed choices.
· Follow established procedures for different types of guests, including a la carte hotel guests, day package guests, conference groups, spa packages, and members.
· Schedule appointments for all spa services using the Pro Solutions scheduling program and effectively communicate any add-ons or modifications to the treatment staff.
· Thoroughly explain ticketing procedures to guests, including how the bill will be settled, ensuring clear understanding and satisfaction.
· Provide detailed information about the gratuity system to guests, ensuring transparency and appropriate tipping practices.
· Maintain accurate and organized daily records, paying attention to detail and ensuring information is neatly recorded.
· When handling programming duties for Spa Program and Day Program guests, allocate sufficient time and demonstrate patience to create a special and personalized experience for these guests.
· Strictly adhere to all cash, credit, and billing procedures established by the Accounting department, ensuring accuracy and compliance.
· Follow proper cash handling procedures, including opening, closing, cashing out, and balancing registers, ensuring financial integrity.
· Perform all necessary transactions for hotel charges and credit card charges accurately and in a timely manner.
· Maintain clean and professional workstations, staff areas, and guest schedules, ensuring a professional and organized environment at all times.
Our Benefits Include:
Comprehensive Health Insurance – Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance
401K with Company Match
Employer Paid Life Insurance
Complimentary Employee Assistance Program
Paid Time Off to include Vacation, Personal, Sick, & Holidays
Discounted Hotel, Spa, Golf, Retail, and Food & Beverage
Tuition Reimbursement Program
PCH University & Professional Development Series
Associate Referral Program
Our Culture:
Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first.
We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.
PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do!
You belong here. Join the PCH Hotels & Resorts family, where we put people first.
