Spa Concierge $20 + Commision.

Job Title: Spa Front Desk Concierge

Salary: $20

Status: Full Time

Shift: Day, Swing

Other Compensation: Hourly rate + 10% sales commission

There are many great advantages to working for Monarch Casino and Spa:

• Working on the 23rd floor
• In a quiet tranquil space
• Unique and high-end spa
• 4/10’s
• Learn and experience what the spa has to offer
• 10% commission

• Greet guests upon arrival and offer refreshments. Escort guests through the facility to get them acquainted with our stunning spa with a tour.
• Maintaining a relaxing and calm environment throughout the spa experience.
• Establish a good rapport! Know our spa menu and promotions.
• Ability to multitask and efficiently maintain the cleanliness, safety, and organization of spa.
• Ensure adequate supplies and service during peak hours.
• Continuously clean and sanitize the various areas of the spa and fitness center.
• Maintain par stock levels of towels washcloths, robes and linens, toiletries on vanity area, maintains shampoo, conditioner, and shower gel in the showers.
• Coordinate daily locker room inventory of towels, washcloths, and robes with laundry.
• Clean lockers upon guest arrivals and departures.
• Coordinate laundry pickup and delivery between locker, treatment and laundry rooms. Run wash-dry cycles of laundry.
• Maintain cleanliness and sanitization of steam room and place cold towels and water for guest use according to procedures.
• Prepare and stock infused water, herbal teas, snacks, and fruits to guests in sanctuary area.
• Coordinate with staff and management on VIP’s, special requests, group arrivals, etc.
• Work with management to improve the guest experience. From guest recovery to outstanding inquiry.
• Other duties as assigned. Responsibilities and activities may change at any time with or without notice.

• You are an energetic service focused individual with a passion for providing luxury service.
• Guest service background preferred with excellent knowledge of service standards.
• Solution oriented and guest focused.
• Basic computer skills.
• Polite, confident and patient.
• Ability to multitask. Attention to detail. Time management. Ensure exceptional service.
• Available to work varied shifts when needed, including weekends, holidays.

• Paid Time Off
• 6 Observed Holidays and Holiday Pay
• Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match
• Relocation Reimbursement

• 1 Free Hot Meal per shift and Unlimited Coffee, Tea, Soft Drinks
• Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
• 80% Subsidized Bus Transportation Options
• Free Covered Parking
• Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
• Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions
• Career Development and Advancement Programs
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
• Team Member Hotel, Retail and Spa Discounts