South County Site Director - North Grafton

The Department of Mental Health is seeking an energetic Site Director for the South County Site in North Grafton. The Site Director is responsible for the clinical and administrative management of DMH funded state and contracted services; development and monitoring of a comprehensive mental health service delivery system ensuring mental health needs are met for individuals served; assessment, problem-solving and reporting on programmatic and systemic issues that impact the delivery of quality mental health services; and maintenance of strong linkages so a continuum of mental health services exists within the South County catchment area.

Please Note: This is a full-time, 40-hour position. The schedule is 8:30 a.m. - 5:00 p.m. Monday through Friday. The days off are Saturday and Sunday.

 Duties and Responsibilities (these are a general summary and not all inclusive):

• Develops and implements a plan for the delivery of mental health services based on DMH priorities which assures consistency, integration, and comprehensiveness of the mental health service delivery system. The plan includes integration of effective Risk Management and Quality Management principles and practices.
• Provides clinical and administrative supervision to Adult Mental Health Supervisors and administrative supervision to clerical staff.
• Oversees the Site's Needs and Means service authorization determination process, including prioritizing individuals for services and the referral process for mental health services.
• Ensures that the implementation of DMH's Individual Service Planning process and case management delivery are in compliance with DMH Regulations and standard business practices,
• Manages the Site Office budget.
• Oversight responsibility for discharge planning from DMH continuing care units and monitors availability of diversion and step-down resources for individuals in acute psychiatric inpatient units.
• Facilitates regular Site level contract monitoring meetings to ensure optimal utilization of provider operated services and use of Evidence Based Practices.
• Oversees all clinical and operational aspects of the Site's Case Management services including but not limited to the adherence to all Departmental policies and procedures, use of electronic health records, Medicaid billing system, Rehab Option certification process, utilization management, utilization review, risk management, and service authorization.
• Demonstrates ability to facilitate a level of consensus and cooperation between diverse stakeholders, such as provider staff, case managers, family members, individuals served, legal guardians, inpatient staff, and members of other DMH departments such as clinical standards, quality management and program services.
• Maintains ongoing relationships with agencies contracting with DMH for delivery of services under the state's purchase of service regulations, including participation in the service procurement process through data gathering/needs assessment, RFR development, and participation on RFR Selection Committees.
• Manages and integrates complex systems and/or service components with specific objectives to facilitate a wide range of service options and coordination of individual service systems toward an integrated, complimentary service delivery system.
• Oversees resource utilization to ensure that all individuals served have access to appropriate mental health service options.
• Participates in Area level planning and development activities regarding Area goals and DMH initiatives, including providing information and reports as requested, attending Area and Statewide forums and meetings, and acts as On-Call for the Central Mass Area on an assigned basis.
• Demonstrates a clear understanding of and commitment to the principles of recovery and trauma informed care and is responsible for providing ongoing education to Site and provider staff to ensure and promote continuous improvement in this area.
• Ensures person-centered, family driven services that expand access to care, deliver quality treatment, improve health outcomes and provide opportunities for increasing self-sufficiency for individuals served by DMH.
• Responsible for reviewing and approving billing in a timely manner for services provided as well as ensures submission of required documentation related to contract amendments.
• Demonstrates a clear understanding of and commitment to providing culturally competent services, is sensitive to staff and individuals of diverse ethnic, cultural or economic backgrounds and promotes the hiring of a diverse workforce.

 Required Qualifications:

• Possess administration and management skills including supervision, program planning/development, communication skills, budgetary experience, utilization management, risk management and quality management.
• Knowledge of the principles and practices of crisis intervention and ability to make decisions, act quickly, and de-escalate situations to maintain individuals served/staff/office safety.
• Experience with conflict resolution strategies and ability to advocate effectively on behalf of individuals served.
• Ability supervise, determine staff training needs, motivate staff to work effectively, evaluate performance and determine need for disciplinary action.
• Demonstrate the ability to assess needs of individuals served, develop comprehensive service plans, and evaluate case management processes and results.
• The capacity to recognize clinical pathology within individuals served which will require staff to refer the individual to more appropriate clinical services and ensure ongoing assessment of risk.
• Ability to understand, explain, and apply the laws, regulations, policies, procedures, standards and guidelines governing agency and unit activities.
• Possess the capacity to facilitate meetings and achieve a level of consensus with a diverse group of stakeholders. As well as articulate clearly and concisely in verbal and written modes; ability to prepare statistical reports and record minutes of meetings.
• Ability to work independently, organize work efficiently, respond appropriately to changing needs of individuals served and multiple demands.
• Skilled initiating and maintaining productive and tactful communication with a variety of service providers, individuals served, family members/significant others, and guardians.
• Proficiency with Microsoft Office

 Preferred Qualifications:

• Minimum Bachelors level with preferred Masters level degree in social work or related field
• Ability to work with specialized populations: Deaf and Hard of Hearing, Asian, Latino and other ethnic cultures.
• Experience with court, homeless, state hospital systems
• Given the population we serve bi-lingual or multi-lingual fluency

DMH Vision and Mission:

The Department of Mental Health, as the State Mental Health Authority, assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights, and supports mental health training and research. This critical mission is accomplished by working in partnership with other state agencies, individuals, families, providers, and communities.
Learn more: https://www.mass.gov/orgs/massachusetts-department-of-mental-health

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?  Explore our Employee Benefits and Rewards

COVID Vaccine: As a condition of employment, depending on job assignment and location, employees may be required to have received COVID-19 vaccination and/or other vaccinations, or to have been approved for a vaccination exemption prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment.

Pre-Offer Process

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired.  For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

 Education and license/certification information provided by the selected candidate is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the   Reasonable Accommodation Online Request Form

 For questions regarding this requisition, please contact Melissa Herron in Human Resources at 857-275-8690 or at Melissa.L.Herron@mass.gov

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.