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Form of workWhen you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of "doing what is right as a human being". Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.
In addition, we're a Great Place to Work... and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work in 2022. An organization earns this distinction when its employees have expressed their trust the people they work for, have pride in what they do and enjoy the people they work with.
The Solutions Architect is a consultative in Pre-Sales & Post Sales expert technology and solution focused specialist who creates great client intimacy with their technical expertise as it relates to Server implementation- both on premise and in the cloud. The SA for this role will be a subject matter expert in enterprise content management (ECM) and document management.
In addition to being viewed as a trusted advisor to the client, the Solutions Architect will also have regional responsibility for solution design, business development, and transition of projects from presales to delivery, and sales support while maintaining national responsibility for the development and rollout of new IT solutions.
The Solutions Architect provides pre-sales support and expertise in analyzing client requirements, in conjunction with the client's requirements, technical solutions, and system capabilities, to ensure new solutions will accomplish the client's objectives. The individual will interact with clients, providing an advanced level of technology and market understanding. Although this position is sales and business focused, the individual is to demonstrate an understanding of technical configurations required for a working solution.
The role requires a strong client engagement on large clients which requires the ability to lead scope of work determination, product pricing and RFP/RFI responses. Training programs are to be developed and presented by this position to aid the sales team. The individual takes responsibility of a technology / product range relationship between Kyocera Document Solutions and our internal solutions group and relevant vendor solutions teams.
The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn't come around every day.
Responsibilities+ Develop an understanding of Kyocera Intelligence market positioning, vision and solution value add
+ Provide sales support and solution expertise on qualified opportunities including all service offerings specific to the practice
+ Look for opportunities for other areas of Kyocera Document Solutions, especially managed services, and pursue these with the appropriate Account Manager
+ Assume responsibility for technical solution design and related justifications within the context of defined and client-approved requirements and constraints
+ Work with Account Managers on client proposals and when assigned to opportunities the presales deliverables (BOM, SOW, Diagram & services pricing)
+ Working together with Sales and Project Management, define the roadmap and milestones for each project, and the required involvement of delivery teams
+ Participate in strategic account planning teams for key clients
+ Maintain specified billable targets through the delivery of consultative services such as Surveyors, IT consulting, engagement management, and applicable components of key delivery engagements (end user training, etc.)
+ Take responsibility as the technical representative of Kyocera Intelligence within a few strategic accounts to develop strong client relationships and identify opportunities for Kyocera Intelligence
+ Assures technical competency and completeness of material presented to prospect
+ Assists management teams in assessment of additional technical resources
+ Communicates with other members of the organization to develop training initiatives that will enhance the effectiveness of the sales (both outside and inside) personnel
+ Contribute to development of best practice and Intellectual Capital
+ Mentors colleagues both in soft and technical areas
+ Performs other related duties as required and assigned
QualificationsWork Experience Required
+ Solutions Architects typically have at least 5 years of hands-on experience in target solutions
+ Several years of pre-sales support experience is highly recommended
+ Experience leading one major project and contributing to three other major projects in target solution areas is required
Skills and Core Competencies
+ Highly developed technical capability across a broad range of products / solutions
+ Ability to execute and deliver high-quality Surveyor services and deliver professional-looking reports to clients
+ Ability to map business needs to technology solutions
+ Interpersonal skills with the ability to develop strong client relationships
+ Interest in the sales process with a focus on the solution design phase
+ Ability to engage and lead a team of engineers
+ Analytical skills and proven ability to work with a client to understand requirements and define appropriate solution
+ Drive and willingness to cooperate with cross business unit colleagues and influence team members through leadership and good communication
+ Comfortable communicating and leading client discussions and meetings at a business and technical level
+ A team player willing to develop and share Intellectual Capital
+ A strong client service orientation
+ Combination of advanced technical aptitude and consultative capabilities with a sales and business focus
Education/Qualifications Required
+ A Bachelor's Degree or equivalent in Accounting, Math, Business Administration, Engineering, Computer Science or equivalent combination of education and experience
+ A working knowledge of workflow solutions, experience working with Square 9 and/or Hyland a plus.
Note
This is a general description of the duties and responsibilities most frequently required of this position. The company may from time to time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.
Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company's portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.
KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.
Employment Type: OTHER
