Solution Architect - Vcw

Company Overview

NWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise, and public sector organizations. We deliver hybrid work experiences for millions of users across North America's 7,000 leading organizations. Our integrated devices, communications apps, AI-enabled contact centers, networking, security, and analytics allow our customers to learn, discover, work, and connect from anywhere - all delivered as a cloud service that's simple to use and manage. To learn more about our solutions please visit www.nwncarousel.com

Responsibilities

The VCW Solution Architect will provide sales support and project engineering services by assisting with client needsanalysis, system design, proposal generation, system drawing creation, developing scope of work and maintainingstrategic relationships with CI Partners.

 

Essential Duties and Responsibilities:

Responsible for actively driving and managing the technology evaluation stage of the sales process, working inconjunction with the sales team as the key technical advisor.Acting as lead Sales Engineer during the presales process through solution implementation.Providing support to the Sales Team in requirement identification, solution design, and customer presentation forthe Audio Visual Project Opportunities.Providing discovery (on-site/remote) support to capture environmental details.Architecting cost effect, reliable, supportable, audio visual designs based on the client's needs analysis and CI'sbest practices.Developing detailed Scope of Works for of Audio Visual Projects.Creating and modifying documentation, Scopes of Works (SOW), line drawings (DRW), Bill of Materials(BOM), and Site Survey (SSRV) as required.Interacting in person, by video, by phone, &/or e-mail directly with client management and end-users.Responsible for articulating technology and product positioning to both business and technical users.Identifying all technical issues of assigned accounts to assure complete customer satisfaction through all stages ofthe sales process.Demonstrating continued technical education through vendor and/or industry certification achievement.Delivering technology training to Sales and customers as requested.

Qualifications

Qualifications:

Bachelor's degree in Computer Science or related field strongly preferred; an equivalent combination of educationand relevant work experience required.5 or more years of experience in the Professional Audio Visual design and integration industry.Solid understanding of IP networking, Audio Visual design and implementation, and real time, interactive andarchived communications solutions.Working knowledge of integrated and non-integrated VC systems.Experience and/or strong working knowledge of multiple videoconferencing platforms.Ability to embrace direction and vision and work effectively within that scope.Strong attention to details, highly organized, and self-motivated.Ability to work in a fast-paced high-end customer focused corporate environment.Effective communication skills (oral and written).Expertise in standard tools, concepts, practices and procedures of the Professional Audio Visual, VideoConferencing and/or Immersive industries.Demonstrate flexibility (e.g., redeployment, off-hour setup requests, etc.)Experience with Microsoft Windows based platform (including Microsoft Word and Excel).Experience with Web-based applications.Excellent organizational skills with the ability to prioritize and multi-task to achieve a high level of project designoutput.

 

Preferred:

Experience with AMX, Crestron, Extron Design.Experience with AutoCAD and or Visio.

Experience with AV over IP designs

Experience with Microsoft Teams Rooms amd Cisco Room System designsExperience in provisioning Shure, BiAMP, and or QSC Audio Processors.Vendor specific certifications in Audio Visual Industry (i.e. ICIA CTS, CTS-I, or CTS-D, EAVA, CVE, DMC-E,ACE), Video conferencing and/or Immersive solution certifications.

 

NWN Carousel is an Equal Opportunity Employer: NWN Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.

Employment Type: OTHER