Solea Success Manager

Convergent Dental has developed and launched Solea, a dental laser that can cut tissue in the oral cavity without anesthesia. Solea has quickly become the #1 hard and soft tissue laser in dentistry. This is an exciting time to join our amazing team. With our innovative technology we are looking to change the world of dentistry for dentists and their patients.
POSITION SUMMARY
We are looking for a Solea Success Manager (SSM) to join our team. In this position the SSM is responsible for ensuring each customer meets their definition of success. In this role you will partner with the clinical team to maximize customer engagement and create a seamless customer onboarding experience for our customers while implementing Solea into their dental practice. You will develop long-term relationships with our customers to build trust and commitment to the product. Through this relationship, as SSM you'll identify customer needs, as well as opportunities to sell additional services and products. Solea Success Managers work cross-functionally to both advocate on behalf of the customer and drive maximum revenue and growth in their assigned territory. This position reports to our Manager of Business Development & Sales Support.
This is a fully remote position, ideally located in the Pacific or Mountain Time Zone
PRIMARY RESPONSIBILITIES

• Sell annual support & maintenance renewal agreements to customers in their assigned territory.
• Create and manage lead generation opportunities to existing customers on new sales for Solea lasers, Solea applications, and Solea handpieces.
• Plays a vital role in the customer onboarding experience to ensure customer engagement and maximize the retention of all new sales.
• Develop meaningful relationships with customers to encourage trust and commitment to the product.
• Work with dissatisfied customers to understand the disparity in expectation versus reality and develop and communicate a clear plan to close the gap to increase customer satisfaction and utilization.
• Identify opportunities for customers to gain new education, training, or implement a new application.
• Maintain accurate and thorough records in our CRM system.
• Effectively and efficiently communicate customer status to all Convergent Dental teams, as necessary.

ESSENTIAL SKILLS & ATTRIBUTES

• Communication - able to communicate effectively and creatively to achieve a specified result.
• Sales oriented - ability to learn every detail about Solea products and services to confidently sell to existing customers.
• Customer centric - service-oriented individual with rapport-building skills are essential to success.
• Active problem solving - able to interpret what customers might need and how to achieve the end-result.
• Self-discipline - must be motivated and organized in a remote work environment.
• Self-starter - prides themselves on taking the initiative to go above and beyond.
• Organized - able to multi-task with impeccable follow through.
• Empathic listener - deeply understand the goals, drivers and needs of others.

REQUIREMENTS

• Work experience in at least 2 of the following categories: account management, sales, hospitality, customer success, product training.
• Dental experience a plus, familiarity with the clinical and business workflow in a dental practice
• Excellent written and verbal communication skills - able to give formalized presentations virtually.
• Strong computer skills in Excel, PowerPoint, Salesforce, and all Microsoft Outlook Applications
• Function well in a fast-paced, agile organization
• Able to work diligently in a remote setting - performing and recording required tasks.
• Adhere to the company's core values and vision.

SALARYThis position includes a base salary and commission structure.
About Convergent DentalConvergent Dental is a high-energy, high-tech, dental systems company that is experiencing rapid growth and looking for new team members who can grow with us. Our environment is fast paced and entrepreneurial. We seek someone who will thrive in a highly autonomous environment and is willing to roll up their sleeves to get the job done.
The Company has entered the market with Solea, the first-of-its-kind CO2 hard and soft tissue laser that cuts faster than any other laser-based system in dentistry. Solea's speed and precision is a result of its wavelength and computer controls that are unique to Convergent Dental. If you are a motivated, career-oriented individual who is interested in being in on the early stage of a significant opportunity, Convergent Dental is the place for you.
Convergent Dental is committed to developing a diverse and talented team. All candidates that meet the job requirements are encouraged to apply. If you are unsure whether you meet 100% of the requirements, we encourage you to inquire and/or apply.
Disclaimer for Recruitment AgenciesConvergent Dental, Inc. does not accept unsolicited resumes from recruiters or employment agencies in response to our Careers page or any job posting or social media post, and are not looking to engage a new firm for recruitment or other related services. Convergent Dental, Inc. will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited resumes. Convergent Dental, Inc. explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes received, including those submitted to hiring managers, are deemed to be the property of Convergent Dental, Inc.
This is a remote position.
Compensation: $55,000.00 - $100,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Convergent Dental, Inc is a privately owned dental equipment and technology company. Our high-energy, high-tech culture is experiencing rapid growth and looking for new team members who can grow with us. Our flagship product, Solea®, is the only CO2 laser to be cleared by the FDA for all-tissue indications and delivers an anesthesia-free, blood-free, suture-free experience.
Solea® is a true breakthrough in dental laser technology that offers a completely different experience for both dentists and patients when compared to traditional instruments or any earlier laser treatment. Solea's speed and precision is a result of its wavelength and computer controls that are unique to Convergent Dental, Inc.
We are a high-energy team, and looking for new members who can grow with us. Our culture is fast paced, collaborative, and a roll up your sleeves entrepreneurial environment. We are all working towards forever changing how people think about going to the dentist. If you are a motivated, career-oriented individual, Convergent Dental is the place for you!