Social Work Intern Navigator - Community Assistance

Salary: Depends on Qualifications
Location : Tomball, TX
Job Type: Regular Full-time
Job Number: 11707
Department: Commissioner Precinct 4
Opening Date: 11/21/2023
Closing Date: 12/31/2023 11:59 PM Central
Max Number of Applicants: 150
Position Description
Position Description:
Harris County Precinct 4 seeks a Community Assistance Department Navigator Social Work Intern. This position is an integral part of the Community Engagement and Government Affairs Division. The successful candidate will work collaboratively within a team to support constituents seeking assistance by not only connecting the community to resources but helping constituents navigate through the process with a client centered holistic approach through a Social Worker and human centered design lens.
Job Duties and Responsibilities:

• Process constituent inquiries by phone, text, chat, email, or other mediums.
  
• Utilize motivational interviewing, active listening, and a person-centered, trauma-informed approach to assess constituents' needs, assist with problem-solving, and administer pre-screenings and eligibility assessments as applicable.
  
• Provide constituents with accurate, relevant appropriate information and referrals according to constituents' identified needs.
  
• Assist constituents with the identification of underlying needs beyond the initial request.
  
• Maintain accurate documentation of all constituents' interactions (calls, texts, chat, etc.) according to operating policies and procedures and workflow processes.
  
• Develop and maintain sound working knowledge of workflow processes and systems including call transfer protocols and familiarity with local, regional, and statewide resources, projects, and programs.
  
• Work in compliance with key performance indicators, metrics, and quality assurance standards and ensure individual performance standards are met.
  
• Assist with closing the loop with follow up communication, emails, letters, field visits, and surveys.
  
• Assist in ensuring operational coverage by adhering to the established schedule and timeliness for each shift.
  
• Demonstrate inclusivity and objectivity in all interactions and a high standard of professionalism, including a commitment to protecting constituent privacy and confidentiality.
  
• Attend internal and external stakeholder meetings, trainings, events, as assigned.
  
• Assess and gain an understanding of regional community dynamics, needs, and issues by coordinating, building, and cultivating relationships with community members and organizations.
  
• Develop an understanding of policy priorities and communicate clearly regarding policy issues affecting the Precinct 4 community, while also looping in the appropriate internal stakeholder for a holistic service approach.
  
• Build coalitions with a variety of stakeholders to grow relationships, expand partner bases, provide resources to constituents, and contribute to strategies that will resolve concerns.
  
• Capture and utilize data in decision-making and constituent action planning as needed.
  
• Utilize technology including the case management software system for documentation, resource building, collaboration, and reporting.
  
• Work on special projects as assigned by direct supervisor or CAD Director.
  
• Adhere to all personnel and operating policies and procedures.
  
• Perform other duties as assigned by the direct supervisor and CAD Director.
  
• Participate in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.

Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net
Requirements
Experience:

• Experience with Motivational Interviewing (MI)
  
• Three (3) years of experience addressing constituent concerns, resource navigating, case management, community engagement, or outreach.

Licensure:

• Licensed BSW
  
• Mental Health First Aid Certified

Knowledge, Skills, and Abilities:

• Bilingual in English and Spanish
  
• Excellent written, verbal, and interpersonal communication skills.
  
• Ability to demonstrate empathy, servants' heart, and patience.
  
• Knowledge of social service/human services, and local/regional/state/federal delivery systems.
  
• Exceptional listening and problem-solving skills.
  
• Exceptional conflict resolution skills
  
• Proficiency in Microsoft software applications which could include Outlook, Word, Excel, PowerPoint, and Share Point; with strong comfort and familiarity with internet-based programs; demonstrated ability to work with multiple technologies; and ability to learn new technical skills.
  
• Strong organizational skills, and attention to detail.
  
• Ability to multitask.
  
• Exceptional customer service skills
  
• Ability to work independently as well as part of a team.
  
• Ability to effectively interact with diverse groups, with dignity and respect.
  
• Ability to evaluate trends and make suggestions for improvement of community-related programs.
  
• Ability to adjust to change and work within a growing system.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
General Information
What You Will Get in Return:
You will be surrounded by team members who bring "heart, hustle, and higher standards" to work each day. These leaders advance opportunity and justice as they deliver services to and advocate for the residents of Harris County. The team you will be joining is innovative, dynamic, and forward-looking.
Harris County employees receive a competitive salary plus medical, dental, and vision insurance at no cost to the employee after the first two months of full-time continued employment. Vacation, sick-time, and floating holidays allow our employees to recharge and balance work and personal time. Mandatory participation in our retirement program allows employees to save for retirement. Various other benefits and discounts lead to the satisfaction and engagement of our employees.
Location:

• Tomball Service Center Primary - 14444 Holderrieth Road, Tomball, TX 77375; P4 Community Centers; May be assigned to a Community Center duty secondary location.

HARRIS COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Employment is contingent upon passing a background check and drug screen.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Not Applicable
01
Which of the following best describes your highest level of education completed as it relates to this position?

• High School or GED diploma
• Associate Degree
• Bachelor's Degree
• Master's Degree or higher
• None of the above

02
Which of the following best describes your verifiable experience addressing constituent concerns, resource navigating, case management, community engagement, or outreach? (To be considered, qualifying experience must be documented in your application's employment history)

• Less than three (3) years
• Three (3) years but less than four (4) years
• Four (4) years but less than five (5) years
• Five (5) years or more
• I do not have this experience

03
Please provide details about your verifiable experience addressing constituent concerns, resource navigating, case management, community engagement, or outreach.Do not use "Please see Resume" or "See Resume"(To be considered, qualifying experience must be documented in your application's employment history)Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilitiesIf you do not have this experience, please type "None" in the space provided.
04
Do you have experience with Motivational Interviewing (MI)?

• Yes
• No

05
Are you a licensed baccalaureate Social Worker (LBSW)?

• Yes
• No

06
Do you have a Mental Health First Aid Certification?

• Yes
• No

07
Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions:Advanced:A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons.Intermediate:A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons.Basic:A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it.Entry Level:A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.

• Advanced
• Intermediate
• Basic
• Entry Level
• Not proficient

08
Are you bilingual in English and Spanish? If yes, do you consider yourself fluent?

• Yes, I am fluent in both of these languages
• No, I am fluent in only one of these languages
• No, I am not fluent in either one of these languages

Required Question