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SalaryJOB DESCRIPTION
ABOUT THE TEAM
Followed by more than 10 million users globally, J.P. Morgan’s Social Media platforms are one of the largest touch points our company has with the public. As a Social Media community manager, this role has the significant responsibility of helping to manage our company’s interactions across social platforms and monitor conversations about our firm.
Reporting into our Audience Insights and Engagement team, the Social Media Analyst will cultivate and nurture our Social Media communities across multiple platforms, while adhering to the controls and guardrails we have in place to protect our employees and the firm. As the Social Media Analyst you will review comments and Direct Messages, escalate reputational issues, and pitch fresh engagement tactics.
Job Responsibilities:
- Handle day-to-day community management for J.P. Morgan and JPMorgan Chase Social Media; assessing comments on company owned platforms and brand mentions across social channels
- Monitor and analyze online conversations and sentiment, escalating or responding to comments according to operating procedures
- Maintain an ongoing dialogue with stakeholders, including PR teams, to understand and track hot topics, proactively monitoring conversations
- Pitch and execute Social Media engagement tactics to garner positive audience interactions
- Partner closely with content creators, marketers, and communicators across lines of business
- Work closely with the Social Media content and creative team, using insights and trending topics to inform content strategies
- Create reporting dashboards to measure organic content performance and inform content strategy.
- Stay up to date with industry trends, Social Media algorithms, and platform updates to optimize social listening and engagement strategies.
Required, qualifications, capabilities, and skills:
- Bachelor’s degree
- 1 plus years of experience working in Social Media
- Excellent written and verbal communication skills
- In-depth knowledge of Social Media platforms, trends, and emerging technologies
- Demonstrates good judgement and passion for Public Relations, crisis management, and issues analysis
- Understanding of the media landscape, with a strong lens on brand protection
- Strong analytical skills with the ability to interpret and present data effectively
- Familiarity with social listening tools and platforms
- Highly organized, creative, and collaborative thinker
- Enthusiastic team player capable of cultivating relationships across functions and lines of business
- Solution and results-oriented, with the ability to multi-task, prioritize projects, and meet deadlines
Preferred, qualifications, capabilities, and skills:
- Sprinklr
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships globally. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through our websites, mobile apps, and paid media channels based on what is best for the customer.
