Address
Form of workPay Range:
The typical pay range for this role is:
Minimum - Maximum
$16.82 - $24.46
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
The SHOW comes alive at MGM Resorts International!
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
It is the responsibility of the Dispatcher to provide excellent internal and external guest service by using excellent service and communication skills to support the guest and other departments.
THE DAY-TO-DAY:
• Manage computerized maintenance management systems to prioritize, manage, and dispatch guest service team; complete assigned administrative tasks on a consistent basis
• Recognize required needs of a fast-paced environment by using good judgment and the ability to multi-task; own all requests and complaints; resolve issues immediately and follow up to ensure guests' satisfaction; answer incoming calls and assist when necessary or direct calls to appropriate areas
• Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance; anticipate guests' needs, respond promptly and acknowledge all guests, no matter how busy or time of day; prioritize guests requests/dispatches
• Knowledgeable of department and company goals; knowledgeable of property information to answer guest inquiries, and work under minimal supervision to complete tasks in a timely manner
• Maintain a constant awareness of personal and property cleanliness, safety and accident prevention
• Perform other job-related duties as requested
THE IDEAL CANDIDATE:
• Able to effectively communicate in English, in both written and verbal forms
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Ability to work varied shifts, to include weekends and holidays
• Able to work under pressure
• Able to multi-task and work well in a fast-paced, team oriented environment
• Possesses general knowledge of mathematical skills including addition, subtraction, multiplication, and division
• Able to communicate through multi-line phone system, two-way radio and/or cellular telephone
• Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, & fax machine
• Effective listening abilities with strong judgment skills
THE PERKS & BENEFITS:
• Wellness incentive programs to help you stay healthy physically and mentally.
• Free meals in our Employee Dining Room.
• Free parking onsite.
• Wellness benefits.
• Time off benefits.
• Retirement benefits.
• Companywide discounts on hotel, entertainment, shopping, and food & beverage.
• Exclusive discounts with our corporate partners on travel, electronics, online shopping, and beyond.
• Access to personal and professional development initiatives, networking opportunities, and community volunteer programs.
Are you ready to JOIN THE SHOW? Apply today!
The typical pay range for this role is:
Minimum - Maximum
$16.82 - $24.46
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
The SHOW comes alive at MGM Resorts International!
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
It is the responsibility of the Dispatcher to provide excellent internal and external guest service by using excellent service and communication skills to support the guest and other departments.
THE DAY-TO-DAY:
• Manage computerized maintenance management systems to prioritize, manage, and dispatch guest service team; complete assigned administrative tasks on a consistent basis
• Recognize required needs of a fast-paced environment by using good judgment and the ability to multi-task; own all requests and complaints; resolve issues immediately and follow up to ensure guests' satisfaction; answer incoming calls and assist when necessary or direct calls to appropriate areas
• Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance; anticipate guests' needs, respond promptly and acknowledge all guests, no matter how busy or time of day; prioritize guests requests/dispatches
• Knowledgeable of department and company goals; knowledgeable of property information to answer guest inquiries, and work under minimal supervision to complete tasks in a timely manner
• Maintain a constant awareness of personal and property cleanliness, safety and accident prevention
• Perform other job-related duties as requested
THE IDEAL CANDIDATE:
• Able to effectively communicate in English, in both written and verbal forms
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Ability to work varied shifts, to include weekends and holidays
• Able to work under pressure
• Able to multi-task and work well in a fast-paced, team oriented environment
• Possesses general knowledge of mathematical skills including addition, subtraction, multiplication, and division
• Able to communicate through multi-line phone system, two-way radio and/or cellular telephone
• Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, & fax machine
• Effective listening abilities with strong judgment skills
THE PERKS & BENEFITS:
• Wellness incentive programs to help you stay healthy physically and mentally.
• Free meals in our Employee Dining Room.
• Free parking onsite.
• Wellness benefits.
• Time off benefits.
• Retirement benefits.
• Companywide discounts on hotel, entertainment, shopping, and food & beverage.
• Exclusive discounts with our corporate partners on travel, electronics, online shopping, and beyond.
• Access to personal and professional development initiatives, networking opportunities, and community volunteer programs.
Are you ready to JOIN THE SHOW? Apply today!
