Slot Machine Technician

We are American Gaming & Electronics, AG&E, the leader in slot technical services, and we’re looking for those who love to get their hands dirty working with cutting-edge technology and electronics. Must have computer repair, electronic repair and technical experience.

What You'll Do

• Install, convert, troubleshoot, repair and/or remove as necessary Gaming Machines, Signs, and gaming controllers with little assistance. Basic network skills. Responsible to complete all installations and visitation scheduled by the Operations Manager or Supervisor. Pre-Site surveys, follow schedule and perform service activities assigned. Maintain inventory accuracy and follow parts inventory process for assigned inventory.
• Aid customers in person regarding technical challenges and report on trends, needs and service challenges thru current CRM (Customer Relationship Management) and mobile apps. Individual should have basic communication skills and the ability to interact with direct management. Support Customer Advocacy for AG&E Services by performing the basic requirements of the role.
• Review pre-install documents to determine which parts will be needed to complete the installation. Must be able to follow direction when given a task from management.
• Gather and report accurately on service activities by utilizing field service management reporting tools. Capture and document known issues and inform Operations Manager or Supervisor. Prepare and obtain hardware sign-off, obtain RMA numbers for defective and unused equipment and then prepare for shipment. Complete QFF forms for all defective equipment.
• · Able to trouble shoot and make necessary repairs to electrical, electronic and mechanical assemblies. Must be familiar with and able to operate hand tools and small power tools. Must demonstrate written and oral communication skills. Professional appearance. Must be able to lift 50lbs. Must have current driver’s license and clean driving record. Must be able to qualify for a gaming license. All employees will be subject to and must be able to pass a drug and criminal background screening prior to employment.
• Must be at least 21 years of age.
• Must be able to read, write, speak, and understand English.
• High School Diploma or its equivalent.
• 2-year Electronics Degree preferred.
• Working knowledge of Digital Electronics.
• Familiarity with networking technologies and troubleshooting.
• Must have a valid driver’s license and insurable.
• Must be willing to work extended hours, on-call for dispatch and variable work shifts.
• Must be self-motivated and self-disciplined and have a relentless desire for Quality and continuous improvement.
• Must be able to obtain a gaming license in New York State

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