Full-time employment benefits include:
Paid Time-Off (PTO)- Holiday Pay
- Medical, Dental, and Vision coverage options
- Life Insurance (employer sponsored)
We also provide all employees with:
- Sick-Pay (up to 72 hours per calendar year)
- 401k plan option with employer match up to 5% of total eligible income
- On-site parking
- Public transportation cost reimbursement
- Alternative modes of transportation pay for walking, biking, or carpooling to work!
TITLE:
Food & Beverage Server
DEPARTMENT:
Food & Beverage
STATUS:
Non-Exempt, Full Time Regular, Part Time, or On Call
SUPERVISED BY:
Director of Food & Beverage
SUPERVISES:
No supervisory responsibilities.
Servers will set an example of top-quality customer service by providing timely, accurate and friendly service.
- Assure opening checklist is completed.
- Able to prepare basic alcoholic beverage and knowledgeable, beer, wine offerings.
- Great arriving guests in a friendly and courteous manner and help guests find appropriate seating.
- Guide guests ordering food & beverages from the QR’s menu, make recommendations, and answer questions regarding beverages and food preparation and specials.
- Follow stablished carding policy insuring 21 years of age for alcohol consumption.
- Assure sales of alcohol to hotel guest only, by asking for their hotel room number and last name.
- Be knowledgeable of food preparation, ingredients, and time of preparation.
- Take food and or beverage orders in a timely manner, enter them in Micros and advised the kitchen staff of any dietary, allergies or special food preparation.
- Serve guests in a timely and courteous manner and check for guest satisfaction within 3 minutes after food or drinks have been server.
- Clean and maintain your tables and area throughout your shift.
- Be a team player, assist others in the spirit of server’s comradery, for the benefit of our guest to receive superior dining experience.
- Take room service calls, take food & beverage orders.
- Advice in-room dining guests how long their order will take to be delivered and deliver it when ready.
- Assist with banquet events, setup, service, cleanup and storing furniture.
- Be knowledgeable of hotel amenities and hours operating of operation.
- Strong organization and problem-solving skills.
- Complete closing checklist.
- Assist in month end inventories as requested.
- Follow health department safety protocols, follow safety procedures, sanitize all tables after guest’s leave.
- Maintain cleanliness dining areas, counters, sinks, utensils, shelves and storage areas.
- Restock and replenishing refrigerators, liquor cabinets according to par list.
- Perform additional duties as requested by the supervisor.
- Use the 10/5 rule at all times when encountering guests.
- Strong organization and problem-solving skills.
- Complete closing duties within your scheduled time.
- Honesty; has honest, direct, and factual communication and actions with internal and external customers.
- Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things.
- Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.
- Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.
- Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
- Analytical: Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data.
- Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.
- Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
- Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives;
- Diversity: Strong commitment to diversity and equality in a company culture.
- Communication: Strong communication (verbal and written) and presentation skills.
- Multi-Tasking: Ability to operate under pressure in a fast paced environment; able to deliver effective results, meet tight deadlines and targets.
- Previous serving experience
- Prior hospitality experience a plus
- POS Micros knowledge a plus
- Able to work weekends and holidays
- Associate’s degree in business, management, or hospitality or related field or equivalent of 2 years relevant work experience required.
WORKING CONDITIONS & PHYSICAL WORK DEMANDS:
- Able to sit and work at a computer keyboard for extended periods of time.
- Able to stoop, kneel, bend at the waist and reach on a daily basis.
- Able to lift and move up to 30 pounds occasionally.
- Regular and on-time attendance is critical.
- Hours occasionally exceed 40 hours per week.
- Ability to stand during shifts
OTHER:
- Other duties as assigned.
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.
Our post-offer background check process includes a background check (HireRight) and a drug-screen.
We participate in E-Verify.
We are an Equal Opportunity Employer.