Restaurant Server

Position Summary
Provides an exceptional dining experience for resort guests through “Best in Class” customer service.

Essential Duties and Responsibilities

• Follow Desert Willow’s Sequence of Service and Standards as outlined in the F&B Handbook.
• Follow all policies and procedures of Desert Willow Golf Resort
• Greet and seat guests as needed.
• Take guests food and drink orders and communicate them to the kitchen via the point of sale system.
• Serve food and beverages to the table.
• Follow up with guests to ensure guest satisfaction.
• Perform table maintenance as needed.
• Use suggestive selling techniques to up sell to customers.
• Verify the accuracy of the check as before it’s delivered to the customer.
• Handle all cash and credit cards as applicable from guest charges as prescribed by standard operating procedures.
• Keep tables, dining room and bus station clean and tidy.
• Advises management of any complaints as soon as they occur.
• Performs side work, clean-up and closing duties as assigned.
• Attend meetings as requested.
• Turn in or enter into the clock cash tips daily.
• Clearly communicate all food and beverage dishes and drinks to the guest.
• Must be able to work as a team and take responsibility for entire dining area
• Communicate and work well with team members to achieve customer satisfaction.
• Must have professional appearance and attitude at all times.
• Perform other duties as appropriate.

Qualifications

• High school preferred
• Minimum 1year server experience
• Demonstrated quality written, verbal, and interpersonal communication skills
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends
• Positive attitude, professional manner and appearance in all situations

Supervises
None

Classification
Part-time or Full-time, Seasonal or Non-Seasonal, Hourly, Non-Exempt

Working Conditions
Work hours may include days and evenings on weekdays and weekends. Work primarily indoors in a restaurant/lounge environment, with some outdoor work involving patio, pool, and on-course service. Will be exposed to sharp utensils, extremely hot stoves and grills, sharp and rapid equipment movements, hot food, potentially dangerous chemicals and solvents on a daily basis. May be exposed, from time to time, to inclement weather, potentially dangerous pesticides, herbicides, fertilizers, equipment movement hazards, and misdirected golf balls. Injury may result as a result of exposure to the above if safety policies and practices are not properly followed at all times.

Physical Requirements
Must have the ability to:

• Must be at least 21 years of age
• Read and write (English)
• Communicate verbally with staff members and/or customers
• Give and/or follow verbal and written instructions
• Visually inspect all work areas
• Perform mathematical calculations involving fractions, decimals, and percentages
• Retrieve, read and interpret information from technical sources
• Stand, sit, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time
• Lift up to 50 lbs occasionally, 30 lbs frequently, and 20 lbs constantly