Shop Supervisor

Rihm Family Companies is looking for a Shop Supervisor to join our growing team. Our family-owned business is driven by our 4 Es of Doing Business – Effective, Efficient, Equity and Expansion. If your values align with ours, you could be the perfect fit. Do you possess a strong work ethic and an appetite to grow your career in an essential industry? Are you seeking an opportunity to apply your skills and gain additional experience in a critical support role, and grow with an established and dynamic organization? Is it important to you to set and achieve goals through incremental, sustained improvements* If so, you will thrive in this environment. Please apply. 

*RFC is proud to operate with Traction/EOS® to foster an environment of focus and accountability, and to maintain a healthy leadership team. 

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Position Summary:  

The Shop Supervisorfor Rihm Kenworth will provide direct supervision of service technicians and their repairs, as well as assisting the technicians in diagnosis of mechanical difficulties and recommending needed repairs. Additional duties include assisting the Service Advisors in greeting customers, selling service labor, writing repair orders, and estimating the cost of repairs within set guidelines.

Some of the Benefits we offer:

• Medical & Prescription Coverage
• Dental Coverage
• Health Savings Account + Employer Contribution Flexible Spending Account
• 401(k) Savings Plan + Employer Match
• Employer Paid Basic Term Life and AD&D Coverage
• Employer Paid Long Term Disability Insurance
• Short Term Disability Available with Employer Contribution
• Allstate Supplement Insurance Available with Employer Contribution
• Generous Personal Time Off Plan (PTO) + Holidays
• Company Paid Training
• Employee Assistance Program
• Company Discounts (ex. Verizon Employee Discount)
• Red Wing Shoe Safety Footwear Program

 Position Responsibilities: 

• Collaborates with Service Advisors for daily supervision of service technicians to include scheduling & assigning work as required.
• Works with the Service Manager in managing technicians.
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required. Responsible for efficiency within the shop.
• Checks and reviews work in process and follows up for completion as scheduled, aiming to exceed customer expectations.
• Utilizes Paccar Solutions Service Management (Decisiv) for communications, both internal and external.
• Works with the Service Manager in setting performance measurements for service technicians and participates in quarterly technician reviews.
• Inspects and performs any necessary road tests upon completion of work to ensure quality of repairs performed.
• Keeps the Warranty Manager advised of all warranty in process. Assures that all necessary information pertaining to warranty and policy claims are obtained and recorded on the repair order, and that all warranty parts are properly tagged and returned to the Parts department.
• Informs Service Manager of all customer complaints so that they may be handled before the vehicle leaves the shop. Investigates policy expense and takes appropriate action to prevent reoccurrence.
• Assists in maintaining a clean shop area and making sure that special tools and shop equipment are in proper operating condition.
• Promotes safe work habits. Reports safety and security violations to the Service Manager.
• Coordinates with the parts department to ensure all parts needed are available prior to repairs commencing. Participates in training to stay current on warranty and technical issues.
• Occasionally opens and closes repair orders when Service Advisor or Service Manager are not available.
• Performs other duties as assigned by supervisor.

Essential Qualifications: 

• High School diploma or equivalent required. 
• At least 3 years of automotive or truck service department experience
• 1 year of successful supervisory experience

Preferred Qualifications: 

• Associate degree in Automotive or Heavy-Duty Truck, Business, or Management
• Experience working in a truck repair facility
• Truck or automotive industry background with previous supervisory experience
• CDL holder

Key Attributes/Skills/Characteristics: 

• Proficiency with computers and basic business software applications (MS Office)
• Ability to prioritize and handle numerous tasks simultaneously
• Advanced analytical and problem-solving abilities
• Strong communication skills, both written and verbal
• Dependable, organized, and resourceful
• Motivated, committed, and results-driven

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee may on occasion lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, depth perception, peripheral vision, and ability to adjust focus
• The employee is regularly required to use arms, hands and fingers to feel, grasp, push, pull or squeeze and reach
• The employee is frequently required to stand, walk, sit, talk and hear

Work Environment: 
 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and vibration 

• The employee may be exposed to fumes or airborne particles 
• The noise level in the work environment is usually moderate and occasionally loud 

This job description is not designed to contain a comprehensive list of tasks, responsibilities, or duties. Rihm Family Companies reserves the right to amend this document to meet legal, business, and organization requirements as necessary.  

Rihm Family Companies is an Equal Opportunity Employer. At RFC we are committed to treating all employees and applicants equitably based upon merit and experience, without regard to race/ethnicity, religion, gender identity/expression, disability, veteran status, or any other legally protected classification.