Shift Supervisor For Dog Daycare & Boarding Facility

About The Opportunity 

Camp Supervisors will contribute to our mission by embracing our mission of “Making Dogs Happy”. Camp Bow Wow® employees are trusted to maintain a safe and clean environment, proactively manage dog health & behavior, and provide the best customer experience to our Campers and Pet Parents. 

Individuals will deliver exceptional customer service to all pet parents and oversee the satisfaction and retention at the front desk. This position is responsible for overseeing front-of-house and back-of-house shifts, supporting Camp policies and procedures, providing direct support to management, and acting as the manager-on-duty if management is out of the building. 

We support internal growth and development for all positions. Employees are eligible for a performance review with the potential for an increase in compensation 6 months following their hire date or any future promotion! 

How You Will Make a Difference 

• Oversee Camper health & safety, behavior, customer communications & assist with dismissals (management approval required).  

• Oversee customer service, satisfaction & retention. 

• Support and uphold Camp policies & procedures. 

• Assist managing FOH and BOH daily operations: 

• FOH: Checklists, Camper reservations/interviews, booking calendar, Data Dawg, customer service, etc.  

• BOH: Checklists, Camper play and meal rotations, proper feeding and medication processes, cleaning procedures, Camper Interviews, etc. 

Shared Duties Among Supervisors 

• Ensure shift operations run smoothly. 

• Attend and participate in management and staff meetings.  

• Assist management with new hire working interviews, employee training and development, in addition to providing timely feedback to management throughout these processes. 

• Monitor employee play yard etiquette and gate management. 

• Address minor employee issues, correct mistakes and support through additional training or guidance – communicate all instances to management. 

• Keep a pulse on team dynamics and workplace culture. Provide feedback to management, as needed. 

• Conduct dog-screening interviews and provide enrollment packets to customers for completion. Communicate screening interview results based upon established and understood guidelines. Assist all Camp Counselors with meeting these same requirements. 

• Address minor customer issues – document in Data Dawg and communicate to management. 

• Confirm that feeding and medication instructions are written correctly, and ensure processes are being followed. 

• Oversee Camper meal & play rotations. 

• Support with various FOH and BOH tasks, as stated in the Camp Counselor and FOH Camp Counselor job descriptions.  

• Oversee reception, including Camper reservations, check-in, check-out, Camper Interview procedures, phone, email and next-day Camper paperwork with corresponding addendums/notes (i.e. color-coded cards for meds, etc.)  

• Assist with meeting Camp’s sales objectives and company goals. 

• Create and maintain consistent files for all approved dogs to include enrollment documentation, evaluation results, visit schedule, vaccination proof, spay/neuter proof, and updated contact information. Ensure that non-approved dog files are maintained for six months. 

• Complete Reconciliation Report each night after the last dog has checked-out and paid. Let management know of any discrepancies.  

• Assist with managing business operations: 

• Monitor reservations and booking calendar DAILY. 

• Monitor HOLIDAY reservations, seasonal surcharge, booking calendar, waiting list BEGINNING ONE MONTH PRIOR TO HOLIDAY  

• Assist with holiday/peak-time confirmation calls and collect deposits. 

• Support keeping track of existing supplies and retail inventory as needed, request additional needs when appropriate. 

• Act as manager-on-duty if Camp Manager and Assistants are out of the building. 

• Assist management with various additional duties. 

A Strong Candidate Will Have 

• A genuine love for Dogs 

• Time management skills 

• Flexible availability 

• Ability to work in a fast-paced, team environment. 

• At least 18 years of age or older 

• Authorized to work in the United States 

Physical Requirements 

• Ability to lift or carry 40+ lbs. 

• Ability to push or pull up to 40+ lbs. 

• Ability to reach overhead. 

• Ability to reach at or below shoulder level. 

• Ability to control and withstand resistance from dogs of all sizes on leash. 

• Ability to walk or stand for long periods of time. 

• Ability to squat and kneel. 

• Ability to see, hear, and communicate verbally. 

We believe that everyone is capable of great things. Because of this, we encourage you to apply even if you do not have 100% of the qualifications listed above. 

Compensation & Benefits 

• Hourly Range:  

• $16.80 to $17.31 hourly + tips  

• Job Type:  

• Full-Time (30+ hours per week) 

• Part-Time (29 hours or less per week)  

• Our employees get to enjoy the following benefits: 

• Bring your dog to work with you! 

• 6 paid holidays  

• FREE vaccinations and discounted exam fees at VCA home hospitals  

• Employee discount at Camp Bow Wow  

• Discounts through various partner and affiliate programs  

• Certification in Pet First Aid & CPR  

• FREE health resources  

• Full-Time employees get to enjoy the following benefits, in addition to those listed above:  

• Paid time off (up to 40hrs within first year; up to 80hrs after first year) 

• Medical, dental and vision plans following 30 days employment 

• 401K Retirement Plan eligibility through Fidelity following 60 days employment 

• Paid parental leave 

• Employer-paid Short Term & Long Term Disability 

• Employer-paid Life Insurance 

About Us 

Camp Bow Wow® is a doggy day care and boarding franchise with locations across North America. Camp Bow Wow has ranked inEntreprenuer’sFranchise 500 list for 11 consecutive years and was named toDenver Business Journal’sTop Workplaces in 2020. For over 20 years, we’ve proudly offered dogs a safe place to play while simultaneously providing socialization, exercise, and TLC from Certified Camp Counselors®. With over 200 locations, dogs visit a Camp Bow Wow more than 4 million times a year where they enjoy our premier doggy day care, boarding, grooming and training services.Join our team and be a part of creating a better world for pets while achieving our mission of Making Dogs Happy! Camp Bow Wow is a subsidiary of VCA, Inc. and Mars, Inc. 

We are also committed to giving back to the communities we serve by helping sick and injured dogs in need through our Bow Wow Buddies Foundation®! Learn more about our charitable efforts by visitingwww.bowwowbuddies.com. 

Equal Opportunity Employer 

Camp Bow Wow® is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized because of such a request.