Shift Lead

This position is active management. You will be expected to lead the shift while working (serving guests, making ice cream, baking, cleaning, etc.). This position does receive tips as part of compensation (compensation is base wage + share of tip pool).

We are hiring a Shift Lead for a busy homemade ice cream parlor & ice cream manufacturing facility in Beach Haven, NJ. We have a very busy summer season, but our ice cream parlor is open year-round & we wholesale to markets & restaurants year-round. We are looking for both seasonal applicants & applicants looking for year-round employment.

A Shift Lead at The WooHoo is responsible for ensuring the team:

• Completes all checklist items to a satisfactory level
• Prepares all baked goods & ice cream for service to guests
• Serves guests according to procedure
• Provides stellar customer service
• Performs all required procedures
• Cleans & sanitizes the restaurant properly
• Organizes deliveries & maintains an orderly storage area
• Prepares wholesale orders & packages them properly for delivery

A Shift Lead at The WooHoo is individually responsible for:

• Checking in deliveries
• Counting drawers, tips, & deposits, & organizing them according to procedure
• Fixing point of sale & other technology issues as they arise, to the best of their training & ability, & promptly notifying ownership of issues they cannot fix
• Reviewing checklists to ensure all opening, shift-change, & closing procedures are followed, depending on your shift
• Locking up/unlocking, arming/disarming alarms, depending on your shift
• Addressing & resolving customer issues & disputes
• Performing duties as a Team Member, which include, but are not limited to: serving guests, making ice cream, baking, light prep, cake decorating, cleaning, & dishwashing

The WooHoo is a business where everyone does everything. That means every job function is available to every Team Member to learn & perform, & also that no team member is above any job function. Everyone scoops ice cream, cleans, & does dishes, including ownership & Shift Leads. A Shift Lead works alongside other Team Members as a leader among them, not as a passive supervisor.

This is a physical job. You must be able to lift over 40 pounds & work on your feet for long periods of time.

Must be able to work all summer holidays.

Job Types: Full-time, Seasonal

Pay: Up to $32.00 per hour

Expected hours: 32 – 60 per week

Benefits:

• Employee discount
• Paid time off
• Paid training

Experience level:

• 1 year
• 2 years

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: In person