Shift Lead

Haven Hot Chicken (HHC) Shift Leads are passionate, dedicated, and enthusiastic leaders that bring the best possible guest experience while delivering the best Nashville style Hot Chicken and Not Chicken that the world has ever seen. Shift Leads consistently role model HHC values and they lead their shift with confidence to achieve a successful service, whether it be lunch or dinner. They do this by being humble and positive, utilizing operational tools to ensure HHC Standards of Excellence are maintained, and their Team Members thrive in an environment that is joyful.

Your Impact

• Deliver Haven’s Standard of Excellence by setting direction with Team Members to deliver quality food and great guest experiences across all areas of the restaurant.
• Live HHC mission and values to ensure the culture outlined is seen, heard and felt.
• Role model and coach Team Members and Trainers to uphold Haven Standards of Excellence and policies outlined in the HHC Team Member Handbook.
• Be connected to Team Members by maintaining open communication channels, recognizing positive performance, and supporting them through both exemplary and challenging times.
• Implement procedural change as communicated by the General Manager to promote sales growth, reduce costs, and increase productivity.
• Maintain a work environment during their shift that ensures inclusivity and promotes team safety.
• Support the General Manager by executing action plans to close gaps on established goals or the need to implement company initiatives or changes.
• Ensure their shift maintains all Haven food safety standards and cleanliness standards both inside and outside of the restaurant.
• Other duties as assigned.
• Must be able to stand for up to 8 hours a day.
• Must be able to lift up to 25 pounds and on occasion 50 pounds.

Responsibilities

Staffing & Scheduling

• Lead a crew of up to 8 Team Members/Trainers
• Ensure breaks are taken by all staff on their scheduled shifts
• Rewards & recognition
• Communication with AGM and GM on scheduling opportunities

Teaching & Training

• Team member training
• Coaching and redirecting Team Members as needed to uphold Haven’s Standards of Excellence and Mission and Values

Sales & Inventory

• Daily sales tracking
• Food production, daily prep Par setting & quality control
• FIFO incoming product
• Inspect incoming product

Operations & Continuous Improvement

• Floor management during scheduled shifts as Manager on Duty
• Role modeling and ensuring exceptional guest interactions
• Cash Management
• Implement and track completion of station opening and closing checklists.
• Host shift hand-offs with incoming Manager on Duty and completion of Log Books.
• Maintenance of kitchen equipment
• Safe food storage
• HACCP documentation upkeep
• Store organization

Week In The Life

• Monday- Sunday availability | 21 hours/week | Shift Lead’s have two days off per week.
• Additional Hours in Team Member positions to ensure 37+ hours/week at an hourly pay rate of $18.00 plus tips.
• Time Expectations: During the training period (5 Weeks) you will accelerate through all aspects of the business.
• Nights and Weekend shifts are part of the job requirements at Haven Hot Chicken to ensure our guests receive the best experience possible.

Compensation & Job Benefits

• Shift Lead Pay: $23 per hour ($21.00 per hour in initial 5 weeks of training)
• $12 Daily Shift credit to spend on food
• Sick Time
• 20% Off Food and Merchandise
• 401K with matching after 6 months
• Set Scheduling in 3 week blocks
• Uniform – 3 HHC t-shirts and an HHC hat
• Shoes for Crews – non slip shoes provided after training