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SalaryAbout us
Cold Stone Creamery is a small business in Riverside, CA.
A shift Lead reports to an upper-level manager, but oversees lower level staff as well, making sure that all employees show up for work, all assigned tasks are completed, customers are happy, and all business runs smoothly.
Essential Duties and Responsibilities of a Shift Lead
Assigns tasks to employees on shift.
Calls in replacements in the event of an employee call-in or no-show.
Addresses and resolves customer inquiries and complaints.
Cleans and organizes work area (e.g. retail space, restaurant, bar, etc.) as needed.
Engages with customers to ensure they are satisfied with the service and products offered.
Promotes specials, sales, and new products or services when relevant.
Orders supplies and products when stock runs low.
Manages cash intake, counting out registers at regular intervals and tabulating profit at the end of the shift.
Reports losses, employee behavioral issues, serious customer complaints, and other significant issues to upper-level management.
Signs for deliveries.
Adheres to and enforces company policies and guidelines.
Enforces the proper disciplinary measures when subordinate employees fail to adhere to company policy.
Oversees employee training sessions.
```Experience```
- Must have a previous experience in a similar role, such as banquet, restaurant management, or hotel operations
- Strong knowledge of inventory control procedures
- Familiarity with POS or similar point-of-sale systems
- Excellent team management and leadership skills
Job Type: Part-time
Pay: From $20.00 per hour
Expected hours: 25 – 30 per week
Benefits:
- Flexible schedule
Experience level:
- 3 years
Restaurant type:
- Fast casual restaurant
- Quick service & fast food restaurant
Shift:
- Day shift
- Evening shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
Experience:
- Food service: 3 years (Required)
License/Certification:
- Food Handler Certification (Required)
Ability to Commute:
- Riverside, CA 92503 (Required)
Work Location: In person
