Address
Form of workThe County of Riverside Sheriff's Department is seeking experienced9-1-1 Dispatcher Sheriff's Communication Officer IIs to support the Palm Desert and Riverside locations. If you are currently employed by a California POST agency as a 911 Dispatcher, we encourage you to apply.
The Sheriff's 911 Communications Officer II is the full journey level class in the Sheriff's 911 Communications Officer series. Incumbents in this class provide emergency and routine services Countywide from one of the Sheriff's Communications Centers. Incumbents in this class are characterized by responsibilities, which require the execution of a high degree of discretion, initiative, and independent judgment as to a course of action where unprecedented situations routinely arise.
This class is distinguished from the class of Sheriff's 911 Communications Officer I in that the latter is a trainee level working under direct supervision. The Sheriff's 911 Communications Officer II is further distinguished from the Senior Sheriff's 911 Communications Officer in that the Senior level serves in a lead capacity over Sheriff's Communications Officers and is responsible for their initial and ongoing training.
Please note the Sheriff's 911 Communications Officer II position has opportunity for
POST pay incentives in addition to the hourly wage :
4% per hour worked for Basic POST Certificate
7% per hour worked for Intermediate POST Certificate
12% per hour worked for Advanced POST Certificate
Additional Incentives Include:
-Fully Paid Training
-Uniforms Provided
-Bilingual Pay
- Night Shift Differential Pay
-Training Officer Pay
-Department Wellness Resources
-Potential for Advancement and Special Assignments
Meet the Team!
The law enforcement professionals of the Riverside County Sheriff's Office, with a staff of over 3,600 dedicated men and women, cover the expanse of over 7,300 square miles in southern California. The Sheriff's Office is dedicated to serving the citizens of its communities with integrity, professionalism, leadership, and loyalty and believes in service above self.
EXAMPLES OF ESSENTIAL DUTIES
• Operate a variety of communications equipment including radio systems, enhanced 9-1-1, various telephone systems, Telecommunications Device for the Deaf (TDD) equipment, recording equipment, and computer systems in accordance with Federal Communications Commission regulations, department policy, and standard operating procedures.
• Receive emergency calls and obtain essential information in order to determine priority, locale, and the appropriate emergency units to be dispatched.
• Determine jurisdiction and notify or transfer calls to other agencies when appropriate; dispatch emergency equipment and personnel units to various locations in response to calls for service to ensure necessary coverage.
• Transmit information and orders to, and receive messages from county, city, allied agency, and other emergency units; type all radio transmissions received and sent.
• Make inquiries to local, State, and federal national computer systems to obtain information required by deputies in the field or as requested by other law enforcement agencies.
• Read and interpret maps to locate emergency incidents and determine jurisdiction; may respond to an emergency in the field with communications equipment and set up and operate such equipment.
MINIMUM QUALIFICATIONS
Education:Possession of a high school diploma or equivalent (e.g., GED).
Experience:Completion of all phases of training, including the Public Safety Answering Point (PSAP) position, Back-up radio and two (2) primary radio channels as a Riverside County Sheriff's 911 Communications Officer or twelve (12) months in the operation of emergency radio dispatch equipment in a law enforcement agency.
Certification: A valid POST Dispatch Certification is required.
Competitive: Candidates who have recent/current dispatch experience within the last 12 months are considered highly desirable.
Knowledge of:The functions, operations, rules, and regulations of the Sheriff's Department; modern office practices and procedures, and operation of standard office equipment; proper English language usage, spelling, and grammar.
Ability to: Learn the codes, techniques, and procedures in dispatching emergency units, operating radio, telephone, Telecommunications Device for the Deaf (TDD) equipment, multi-channel recorders, playback machines, alarm systems, Computer Aided Dispatch (CAD) systems, and teleprocessing equipment; communicate effectively orally and in writing; hear telephone calls and radio transmissions despite background noise; analyze emergency situations quickly and adopt effective courses of action; accomplish multiple tasks simultaneously in a controlled and competent manner while working in a challenging environment; complete assigned tasks with accuracy and speed; follow oral and written directions quickly and accurately; communicate clearly, calmly, and tactfully with people from diverse backgrounds who may be emotionally upset; establish and maintain effective working relationships with supervisors, co-workers, law enforcement, fire, medical, other personnel, and the public.
SUPPLEMENTAL INFORMATION
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: http://dao.rc-hr.com/ .
Veterans' Preference
The County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document (s). A Human Resources Representative will review the materials and determine if you qualify for the veteran's preference. See the policy here.
Other Requirements
Sheriff's 911 Communications Officers are required to work rotating shifts, weekends, nights, holidays, irregular hours, and may be required to work overtime.
Must meet minimum requirements for Sheriff's Communications Officer I and possess California Peace Officers Standards and Training (POST) Basic Dispatcher Certification.
Must be able to use a computer and type a minimum of 5,549 net keystrokes per hour.
Must be able to pass an extensive background check that may include a polygraph, psychological, and medical exam. Candidates with ongoing negative contacts with law enforcement will not be considered for hire.
Environmental Conditions: Incumbents wear headsets to answer emergency and non-emergency calls and view computer displays for prolonged periods of time. Work is done in a sedentary, confined, noisy, fast-paced, and challenging environment.
What's Next?
This recruitment is open to all applicants.
Applicants who are current County of Riverside employees and/or current employees of the Sheriff's Department may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County.
If you have any questions regarding this position, please contact Ashley Voegele at avoegele@rivco.org.
GENERAL APPLICATION INFORMATION:
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com . A pre-employment physical examination and background check may be required.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
- Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
- Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
- Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. As of July 1, 2020, the employee contribution is 7.25% and subject to change annually.
A new member is defined as any of the following:
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0< 3 year = 80 Hours (10 Days)
4< 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)
Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year
BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)
BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.
POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.
OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.
