Shelter Support Staff

INTERFACE CHILDREN & FAMILY SERVICES
POSITION DESCRIPTION
TITLE:Shelter Support Staff – Human Trafficking Survivor Services
Bilingual PREFERRED
Part Time Hours: 24 to 29 hours per week
Monday, Wednesday, Friday 8am-5pm
Base Pay Rate: $17.00 non-bilingual + $1.00 Bilingual Incentive with Certification
On-Site, In Person Direct Services, and Remote Phone Services
Female preferred based on client ratios.
JOB OVERVIEW:
The Human Trafficking Prevention & Intervention department (HTPI) helps prevent, educate, and
address human trafficking of individuals by providing a continuum of supportive services with access
to emergency and long-term shelter. This position is part of the Human Trafficking Survivor Services
Team and reports to the Human Trafficking Survivor Services Program Manager. The Shelter
Support Staff is responsible for assisting with the daily operations of the shelter through a broad
array of holistic, culturally, and linguistically responsive supports which includes life skill activities,
crisis intervention, emotional support and field response to survivors, at-risk individuals, and
agencies calling the 24-hour Crisis Hotlines during assigned shifts. Provides onsite supervision of the
shelter facility, grounds, and residents. The HTPI Shelter Support Staff serve as a Human Trafficking
Caseworker pursuant to Evidence Code 1038.2, as well as a domestic violence counselor as stated in
California Evidence Code 1037.1. This position reports to multiple Interface locations including
confidential shelters, and the Camarillo Office.
GENERAL DUTIES:
1. Ensure the confidentiality of all Interface Shelter locations, pursuant to Safe House standard
requirements, is upheld and always maintained for the safety and confidentiality of our clients,
programs, and facilities.
2. Responds to victims, survivors, service providers, and community members through the 24/7 crisis
hotline. Assesses victims’ needs, provide crisis counseling, information, safety planning, and provide
appropriate referrals.
3. Provide supervision of shelter residents including emotional support and assistance with conflict
resolution between residents.
4. Conduct facility walk-thru to ensure supply and safety checks during shift, perform light
housekeeping and maintenance as needed. Report any repairs and facility maintenance needs to HT
Survivor Services Team Lead, submitting all shelter logs regularly.
5. Facilitate transportation from safe locations to emergency shelters or other safe locations.
6. Provide support to Program Managers, Team Lead, and On-Call Responders for in-person
emergency response to victims, when requested by law enforcement, medical providers, or task force
sting operations.
7. Respond to any emergencies that arise at the shelter and communicate with supervisor as
appropriate.
8. Ensure shelter facility cleanliness and organization, both internal and external as required by
Agency and Licensing standards including all health and safety requirements.
9. Comply with all California laws and Community Care Licensing standards and reporting
responsibilities.
10. Develop and maintain appropriate relationships and boundaries with clients, other partnering
agency staff, and ICFS team members.
11. Maintain lines of communication with supervisor and other program staff following each shift or
for assistance when troubleshooting.
12. Maintain cultural sensitivity, attunement, and sensitivity when engaging with clients, community
partners, and staff.
13. Adhere to agency procedures, state and federal laws regarding mandated reporting and
confidentiality.
14.Support a positive working environment and work successfully as a member of a team.
15.Participate in scheduled staff meetings, supervision, and in-service training as required.
16. Maintain updated documentation on facility logs, client records, and agency forms in compliance
with agency and licensing standards within the designated agency systems.
17.Other duties as assigned.
QUALIFICATIONS:
Minimum qualifications include an Associate’s Degree or equivalent work/volunteer/lived
experience with crisis intervention or in a residential facility. Bilingual fluency is preferred but not
required; English/Spanish or English/Mandarin written and oral communication skills. Bilingual
testing can be provided by Language Testing International and should be taken within the first 30
days of employment with scoring and certification at an Advanced level or above. Ability to handle
emergency/crisis situations, as well as possessing strong skills in decision making, case management,
conflict resolution, leadership, and excellent time management skills. Must be able to prioritize tasks,
organize thoughts and communicate well both verbally and in writing. Ability to work independently
with minimal supervision. Requires flexibility with schedule as crisis situations may necessitate staff
to respond outside of normal schedule. Must be sensitive and competent to serve clients from diverse cultures.
Must have completed or be available to complete the required 60-hour human trafficking and domestic violence trainings within 3 months of hire.
Must maintain the confidentiality of the shelter locations as well as information pertaining to clients receiving services. Successful background and criminal clearance required and maintained, including but not limited to California Department of Justice (DOJ), Federal Bureau of Investigation (FBI), Child Abuse Index and Department of Motor Vehicles (OMV). Proof of a valid California Driver’s License, reliable transportation, proof of automobile insurance (listed as covered), pass and maintain driving approval as required by our insurer.