Shelter Support Staff

The Gathering Inn is a versatile agency with multiple sites serving more than 200 homeless individuals, including men, women, and children, on a daily basis. We have various locations spread across Placer County and have recently launched a new initiative in Sacramento County.

The Gathering Inn, through its comprehensive array of services and collaboration in the community, provides cost-effective and outcome-oriented services for people experiencing homelessness.

Come join a dedicated group of individuals making a real difference!

As a Shelter Support Staff member you will play a vital role in providing support and ensuring a quality service to all guests of the organization in a compassionate and professional manner. Objectives include supportive interaction with guests and co-workers, assessment of guests’ needs, and performance of all work duties as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Uphold the Mission, Vision and Values of The Gathering Inn and maintain a guest-first mentality at all times.
• Ensure the smooth operation of the low barrier shelter, including intake procedures, bed assignments, and maintaining a safe, secure, and clean environment for residents.
• Respond to emergencies, mental health crises, or other critical incidents within the shelter. Coordinate with emergency services and provide immediate support and assistance to ensure the safety and well-being of the guests and co-workers.
• Supervise guest activities and respond to all guest questions and concerns.
• Model positive, professional behavior for guests, including appearance and communication.
• Address any behavioral concerns that create disharmony, are against policy, or pose a safety risk in a calm, non-threatening manner.
• Must employ a range of de-escalation techniques to defuse tense situations, reduce aggression, and prevent escalation of conflicts.
• Maintain accurate and up-to-date records of guest’s interactions, services provided, incidents, and other required documentation in a timely, consistent manner.
• Document and notify management of guest concerns, potential workflow problems and/or any exceptions to policy that can impact program security.
• Work collaboratively with shelter staff, volunteers, and external service providers to ensure effective communication, coordination of services, and a holistic approach to supporting guests.
• Performs facility maintenance and cleaning. (stocking pantry, sanitation, toilets, moving furniture/tents, vehicle checklist, etc.)
• May be required to transport guests and/or belongings in large passenger van.
• Willingness to work outdoors in various weather conditions, including extreme temperatures, rain, or snow.

QUALIFICATIONS/SKILLS:

• High school diploma or equivalent.
• Knowledge of homelessness, poverty, mental health, substance abuse, and trauma.
• Ability to work effectively with diverse populations and individuals facing multiple barriers.
• Flexibility and adaptability to work in a dynamic and unpredictable environment.
• Basic computer skills for documentation and record-keeping purposes.
• Strong active listening and communication skills.
• Ability to remain calm and composed in high-pressure situations.

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Application Question(s):

• pplication Question(s):

How soon are you available to start?

• Are you looking for Part-Time or Full -Time?

License/Certification:

• CDL (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person