Address
Form of work
SalaryESSENTIAL FUNCTIONS include the following (Other duties may be assigned):
- Thinks, communicates, and behaves as a cause-driven leader and role model for other staff and members regarding desired staff behaviors; promotes youth development, healthy living, and social responsibility in all job-related functions.
- Serves as the point person and works directly with all guests in our Shelter Program.
- Performs daily procedures including but not limited to phone operations, alarm systems, general cleaning needs of the facility, shift rounds, operational paperwork, clerical and/or filing work, and computer data entry.
- Controls access into the building by monitoring the entranceway during the hours for arrival and departure.
- Communicate special guest needs to the Lead Overflow Team Member utilizing Daily Shift Reports, Incident Reports, verbal reports at shift change, and/or via email and phone if determined necessary.
- Responds to all guest and facility emergencies pursuant to established Emergency protocols.
- Communicate effectively with other social service agencies to assist with referrals and provide information to the guests regarding other available services located within the community.
- Assist with administering the Overflow Shelter Policies and Procedures in accordance with Agency Operating Procedures (AOP), CARF, and Program, Review & Certification Standards (CSB).
- This can include interviewing and processing incoming guests for admissions and conducting exit interviews for discharging guests; responsible for bed count & bed list accuracy; ensuring facility/building safety; coordinating resources between other Team Members and Guests;
- Provides Safety services throughout assigned shifts, including but not limited to entry/exit procedures, bed count, and emergency evacuation protocols.
- Assists with input of guest information on various systems/computers and other filing as deemed necessary.
- Participates in departmental and assigned association meetings, trainings, and special events.
QUALIFICATIONS:
- High school diploma required, associate’s degree preferred, plus 1+ years working with low-income population, or equivalent combination of education and experience.
- Must have intervention skills to resolve crisis and non-crisis situations in a timely manner.
- Must have the ability to assist in all aspects and operations of the YMCA Shelter/Overflow Program
- Must have the ability to develop a rapport with individuals with special needs, including people with mental illness, substance use, and criminal histories.
- Multi-tasking abilities
- Training requirements:
- Immediately upon hire: American Red Cross First Aid and CPR certifications, Non-Violent Crisis Intervention Training
- Completion of Additional Shelter Services Training: customer service, community resources, cultural competency, child and elder abuse, sexual harassment, ethics mental health/substance abuse, motivational interviewing, trauma-informed care, evacuation procedures, reporting, and confidentiality.
- Passionate belief in the Y’s cause of nurturing the potential of all youth, supporting healthy living for all people, and finding ways to help and support our neighbors.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Proven track record of developing authentic relationships with others.
- Ability to foster a collaborative team approach to solving challenging situations.
POSITION SUMMARY:
This person will work directly with the Family Overflow Shelter as part of a team to resolve a Guest’s housing crisis. This position is responsible for the daily operations of the Family Overflow Shelter Program and ensuring guests understand the services and supports provided and work to provide a safe environment. Acts as liaison between Case Manager, Intake Specialist, and Guests and notifies Overflow Team Lead of crisis situations. Works at least 27 hours a week with occasional overtime, depending on assigned schedule and operational/facility needs.
