Shelter Operator

Position Title: Emergency Shelter Operator
Department: Homeless Guest Services
Reports To: Homeless Guests Services Director
Status: Full-time, Non-Exempt, Hourly
General Function: The Emergency Shelter Operator responsibilities include overseeing Homeless Guest Services activities, including check-in, showers, lunch, data entry, transitional shelter clients, and community volunteers. This position provides additional administrative and operational support as needed. Supports and implements the vision and values of the Santa Barbara Rescue Mission. Shifts are 6:00 am- 2:00 pm.
Position Requirements:

• Administrative competencies to handle homeless program logistics
• Displaying leadership and compassion to our guests
• Personable, amiable, and adaptable in a team environment
• Demonstrate excellent time management skills, a high level of organization, record keeping, and the desire to proactively seek out and initiate tasks

• Handle multiple tasks, work under pressure, and respect confidentiality in a mature and professional manner
• Must be able to work mornings, weekends, and some holidays
• Attend department meetings or check in meetings with the Director of Homeless Guest Services
• Volunteer or professional experience working with people experiencing homelessness or addiction is a plus

Principal Activities:

1. 1. Assist with Emergency Shelter Operations

• Oversee day-to-day shelter operations
• Maintain a safe environment within the shelter
• Supervise the cleaning of the bag storage areas

• Manage guest mail
• Maintain staff log
• Orient new program participants; be available to answer questions and assist guests with completing forms
• Maintain photos of guests in database
• Maintain accurate records in computer databases and files and input accurate data

• Handle in-kind donations and distribution to guests
• Receive and respond to all Homeless Guest Services phone/email inquires

1. Be a contributing member of the Homeless Guest Services team

• Meet with Homeless Guest Services team to discuss operations and guests
• Keep team apprised of guest issues and concerns
• Maintain good rapport with Men's staff and security personnel with a willingness to work together to solve difficult problems
• Act as a responsible party, alongside SBRM Men's Staff or security personnel, for any problems, emergencies, or disputes that can arise while guests are on SBRM property

Compensation:

• $18.00-$21.00 hourly DOE
• Accrued sick and vacation paid time off
• Employer sponsored 403b retirement account with 4% match
• Signing bonus

Effect on the End Result:
This position contributes to the efficient, organized, safe, and compassionate operations of the Emergency and Transitional Shelter at the Santa Barbara Rescue Mission.