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Form of workServes as customer service front line, answering phone calls and greeting visitors. Must be able to quickly learn SFS policies and procedures in order to be confident, articulate and professional on the phone and in person. After training, must be able to answer calls regarding the aid application process and billing, and to discern to whom all other calls should be directed.
Must undergo a two week initial training process, with ongoing training through all cycles of the academic year.
Must sign a confidentiality agreement and maintain confidentiality per FERPA regulations at all times.
Responsible for processing mail, identifying type and purpose of information, and entering documents into the SFS document coding system.
Assists with filing for all student populations. Responsible for creating file folders for new aid applicants of all populations.
Responsible for setting up appointments for office staff, using Microsoft Office calendar, and notifying staff of each new appointment.
Works on special projects for all SFS office staff as required.
QUALIFICATIONS:
Must demonstrate a strong commitment and a high level of reliability.
Must work well and calmly under pressure (including time sensitive projects and interactions with callers and visitors who are upset).
Must be well organized, detail oriented, articulate, and able to work independently.
Requirements
Student Employment Eligibility:Unless restricted by certain visa status, all students with an active status for the semester are eligible for jobs on campus.
Students on leave or withdrawn are not eligible to work in student employment positions until the semester in which they return. If you are currently withdrawn or on leave you are eligible to be employed in staff positions.
Some may be restricted due to financial aid status. International students (non-resident aliens) may not work off campus unless they have applied for and received work authorization from the United States government. (An F-1 visa does not give work authorization.) Off campus work study positions are available only to U.S. citizens on financial aid with a federal work study component.
Student are not eligible to work remotely from International locations.
Hour Limitations:All student employees are limited to working no more than 20 hours per week in on campus jobs during the academic year (this includes exam periods). The only exception is when there is a full week when school is not in session. Specifically: February recess, Spring recess, and full weeks of December or summer recess. During these time periods only, students can work up to 40 hours per week. International Students: Visa restrictions prohibit international students from exceeding 20 hours of work per academic calendar week.
