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Form of workJob Description
Company Overview:
Southern Tire Mart is your source for America's favorite quality brands. At locations throughout the southern United States, we continue the mission we began in 1973 to serve families and businesses with the best passenger and commercial tires on the market. And, to provide you the latest in parts and products at the best prices with unparalleled service. Whether you're looking for semi-truck tires or car tires, you'll find just what you need right here and you'll discover why Southern Tire Mart is North America's #1 Commercial Tire Store!
Job Overview:
A Service Writer is responsible for assisting customers with their vehicle repair needs. Their duties include greeting customers, informing them about the types of services their shop offers, updating customers on the progress of their vehicle repairs, offering free vehicle road ready inspections, and processing customer transactions upon completion of their vehicle repairs. This position requires being friendly and hospitable to all customers who come through the door to provide the optimal customer experience to represent the Southern Tire Mart brand.
Responsibilities:
· Interact with customers, listen to their questions and provide timely responses.
· Educate clients about Southern Tire Mart products, services and offers.
· Provide hospitality to customers throughout entire experience at the store.
· Provide road ready safety checks on vehicles.
· Effectively communicate with service technicians to streamline operations.
· Schedule appointments, take orders, monitor service progress, calculate charges, and process payments.
· Order products that are needed to fulfil customer needs from wholesale or 3rd party vendors.
· Serve as a customer relationship manager.
· Serve as a link between customers and different departments in the organization.
Skills / Education:
· Retail sales, tire service, front desk experience preferred but not required.
· High School diploma or GED
10 key calculator skills
· Excellent communication and customer service skills
· Tech savvy (computer/tablets) for point of sale system and ordering.
Benefits:
· 401K
· 401K Matching
· Health Insurance
· Dental Insurance
· Life Insurance
· Vision Insurance
· Paid Time Off
More Reasons to Love Southern Tire Mart:
· #1 North America Commercial Tire Dealer since 2012
· #1 Truck Retreader in North American since 2007
· #1 Commercial Tire Dealer in the US since 2008
· Best in class service on America's favorite passenger tire brand
STM has grown into the nation's #1 truck retreader in North America since 2007, the #1 Commercial tire dealer in the US since 2008, and the #1 commercial tire dealer since 2012. All while maintaining best-in-class service and caring for its employees like family. As an employee-focused company that believes in rewarding success, we take great pride in hiring talented, hard-working people. Join our team and help keep America on the road!
Culture Statement:
Southern Tire Mart transports the future of America's transportation industry with a network of exceptional employees. Our employees are driven by traditional values, held strong by a family-founded and family-owned business - ready for the long haul. Because we invest in all aspects of the tire business, STM provides opportunities for diverse talents and limitless advancement for our employees. We are growth-minded and committed to fostering your personal growth. Together, we work to keep America rolling.
