Service Writer

Job description:

SS Lift, LLC is a small, family oriented company. We offer one of the widest ranges of indoor and outdoor lift trucks, rough terrain equipment, aerial work platforms, utility and personnel vehicles, and warehouse equipment available today. We partner with highly respected brands such as Clark, Heli, Hoist, Bendi, Drexel, JLG, Genie and more.

As an award-winning material handling equipment dealer, SS Lift has been serving Oklahoma since 2013.

SS Lift is looking for a dedicated and positive individual to become our preventative maintenance (PM) Service Writer. Previous experience is required.

Service Writer Job Duties:

Advises customers about unit history and necessary service and value of maintaining units in accordance with manufacturers specifications.

Confers with customers about their equipment, recommend corrective procedures, and coordinates with service for needed repairs.

Prepares accurate estimates showing parts and labor for service. When approved, turn estimate into work order..

Explains the work performed and the charges to the customer.

Schedules service appointments. Obtains accurate customer and unit data.

Greets customers in a timely, friendly manner.

Establishes customer's method of payment. Obtains credit approval, if necessary.

Checks on progress and results of service and contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail; gets proper authorization for parts.

Maintains high customer satisfaction standards.

Attends company training as required.

Maintains a professional appearance.

Keeps work area clean.

Monitors phones for technician and customer calls.

Other duties as assigned.

Requirements:

Previous experience in a similar role, such as automotive Service Writer or dealership service advisor, is preferred

Knowledge of automotive service and repair processes

Strong customer service skills and the ability to effectively communicate with customers

Detail-oriented with excellent organizational skills

Ability to multitask and prioritize tasks in a fast-paced environment

Proficient computer skills for creating service orders and estimates

Please note this position requires sitting at a desk and working at a computer.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by their supervisor.

Please submit your resume highlighting relevant experience for consideration.

Job Type: Full-time

Pay: Up to $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Oklahoma City, OK 73105 (Required)

Work Location: In person