Service Writer

Founded in Little Rock, Arkansas, in 1963 by Jack L. Tyler, P.E., Jack Tyler Engineering, Inc exists to serve its customers by providing engineered technical solutions to customers' problems. Jack Tyler Engineering was founded on core family values, and those same values drive every part of our organization today. Now, 60 years later and in the hands of our 3rd generation of family leadership, we are growing and expanding our services in both task and territory.

Jack Tyler Engineering exists to serve two main purposes:

• We sell and service the equipment that is required to provide clean water to the communities where we live and work. Everyone deserves clean water, and we strive to make sure there is an ample supply. Our equipment collects, treats, and distributes water and wastewater.
• We sell and service the rotating equipment that is required to keep manufacturing plants up and running in Arkansas and surrounding states. When plants close due to unplanned maintenance and downtime, it can cripple an organization and a community.

The specific equipment that we sell and service from our three Arkansas locations includes pumps and pump systems, compressed air systems, valves, actuators, mechanical seals, controls, water treatment equipment, wastewater treatment equipment, and water storage tanks.

If you are an individual who possesses excellent customer service and communication skills and have the ability to follow through on customers’ needs, you may be the person we are looking for to join our team as a Service Writer. The Service Writer’s responsibilities include ensuring the customer’s needs are filled, coordinating transactions between the company and the customer, and performing cost and time estimates for those transactions. If hired for this role, you will play a critical part in serving our customers.

At Jack Tyler Engineering, we value:

• Servanthood – We seek to understand our customer’s needs and we seek to solve their problem.
• Technical Expertise – We strive to be experts on the equipment we sell, and service and we seek to operate with excellence.
• Bring Joy – We seek to create a positive and joyful experience that blesses our team members and customers.
• We Make Things Right – We keep our word, and we never walk away until the job is done correctly.
• Love Wins – Love is a verb, it requires discipline, and we seek to take care of each other and our customers.

Job Duties and Responsibilities

• Work collaboratively and effectively by acting as liaison between our company and our customers
• Maintain a strong sense of urgency to communicate clearly and consistently (at least weekly), with our customers while they have equipment in our shop for service.
• Fully utilize the Clickup software to generate quotes for In-Shop service work
• Solicit quotes from vendors by researching and coordinating product information to ensure product pricing accuracy, product availability, and proper shipping documentation
• Send quotations to customers via e-mail and provide written and verbal order status updates
• Provide equipment breakdown to service technicians
• Ensure JTE revenue is maximized by following up on quotes via task reminders in Clickup
• Create accurate and timely quotes and orders in Sage 100/MAS system
• Coordinate equipment returns and process warranties
• Accurately maintain JTE filing system and follow JTE processes
• Assist in change management initiative to transition from paper-based systems to electronic systems
• Provide other administrative tasks that help overall equipment throughput in our service facility.
• Answer calls and route to appropriate staff as needed
• Perform other duties as assigned.

Skills and Qualifications

• High School diploma or General Education Degree (GED)
• Demonstrated ability to provide excellent customer service, preferably with work experience in creating service orders
• Be resilient and flexible in managing your response to competing demands, competing priorities, and change
• Strong verbal and written communication skills to work effectively with others
• Strong organizational skills and attention to detail
• Ability to effectively leverage software systems and online tools (ie. Clickup, Sage, MAS, etc)
• Ability to effectively utilize Microsoft Outlook , Excel, and Sharepoint
• Ability to understand technical requirements and match the customer needs with the right solution
• Must be able to pass a background check and drug test

Benefits

• We offer a career in a recession proof industry
• Competitive Compensation
• Ongoing training and career advancement
• Closed every weekend to spend time with family and friends
• Paid time off and paid holidays.
• Healthcare benefits available (health, dental and vision)
• Matching retirement plans - 401(k)/Roth. (Safe Harbor Plan)
• We put people first and we value family and work-life balance.

Thank you for your interest in Jack Tyler Engineering. We are excited to meet you, learn more about you, and hear more about your interest in helping us accomplish our mission of providing engineering solutions from people who care.

We are committed to maintaining a work environment that fosters diversity, inclusivity, authenticity, mutual respect, professionalism, and growth. Jack Tyler Engineering is an equal opportunity employer that does not discriminate on the basis of race, creed, color, religion, age, marital status, familial status, national origin, ancestry, disability or handicap, sexual orientation, gender identity or expression, veteran status, and any other characteristic protected by applicable federal, state, or local laws.

We encourage all interested candidates to apply.

Job Type: Full-time

Pay: $20.00 - $29.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Work Location: In person